Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget W. Butter

Collector
Riverdale,Georgia

Summary

A responsible career position that will utilize my professional skills, extensive experience, and proven abilities as well as provide advancement potential. SUMMARY OF QUALIFICATIONS 10 Experience Years as a Third Party Collector for National Credit Systems. 1+ year as a Customer Service Representative for First American Title Lending. 2 Years as an Assistant Manager for Security Finance. 5 Years as a Loan Processor for Automobile Acceptance Corporation. 51 5 Years with Wachovia Bank Card Service serving in the positions of Operations Specialist, Fraud Detection Analyst, and Account Management Specialis Strengths Excellent communicator... Adaptable to varied people... Good listener... Quickly identify and solve customer problems... Skilled negotiator... Strong organization and planning skills... Effective time management... Able to efficiently manage multiple priorities simultaneously... Work well in a demanding, fast-paced, stressful environment... Very patient... Experienced Accounts Receivable Specialist bringing 10 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.

Overview

23
23
years of professional experience

Work History

Fraud Detection Analyst

  • Monitored activity on credit cards for fraudulent activity, deciphered handwriting on credit applications, and closed & reissued credit cards.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Summarized all key information regarding investigation into detailed report for delivery to client.

Third Party Collector

NATIONAL CREDIT SYSTEMS
College Park, Georgia
09.2011 - Current
  • Perform collections on apartment evictions and broken leases
  • Handle a high volume of calls and meet monthly goals
  • Utilize knowledge of landlord tenant laws; exceptional ability to examine leases and rental agreements; and ability to determine if consumers have valid disputes on rental contracts.

Customer Service Representative

FIRST AMERICAN TITLE LENDING
Jonesboro, Georgia
05.2010 - 09.2011
  • Processed loans for vehicle titles including performing title liens through the
  • Georgia Department of Motor Vehicles
  • Responsibilities included sales, resolutions for delinquent accounts, repossessions, bankruptcies, title redemptions, vehicle appraisals, and management of cash drawer.

Assistant Manager

SECURITY FINANCE
Stockbridge, Georgia
03.2008 - 04.2010
  • Solicited new or renewed customer business, received loan payments, maintained cash drawer accuracy, prepared banking deposits, maintained checkbook accuracy, prepared and processed loan applications, closed approved loans, and maintained accurate file and record systems
  • Also trained new employees
  • Continued to next page...Bridget W
  • Butter
  • BRIDGETTE W
  • BUTLER

Loan Processor

AUTOMOBILE ACCEPTANCE CORPORATION
Riverdale, Georgia
11.2003 - 12.2007
  • Reviewed and audited all data entry information input; reviewed and audited all loan documents sent to Automobile Acceptance for funding; audited documents for completeness and accuracy; verified all document information conformed with
  • Automobile Acceptance credit approvals, policies, and established guidelines; performed computer entry of all loan documentation; confirmed that all proceeds paid to dealers were correct prior to funding; performed employment verifications, customer interviews, investigative follow-up, and inquiries with financial institutions; and was responsible for heavy incoming and outgoing telephone calls and service.

Operations Specialist III

WACHOVIA BANK CARD SERVICE
Atlanta, Georgia
02.1996 - 01.2001
  • Coordinated with agencies to put delinquent cardholders on payment plans and entered data into First Data Resource section and federal banking system
  • Utilized Microsoft Word, Excel, and PowerPoint.

Education

Economics

MASSEY BUSINESS COLLEGE
1985

Georgia Notary Public and Resident Insurance Agent-Credit - undefined

George High School
1983

Skills

  • MS Office including Word, Excel, PowerPoint, and Access -Document Processing -
  • File management Collections - FDCPA - Skip Tracing - Negotiations - Payment
  • Plans
  • Complex Problem-Solving
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality

Timeline

Third Party Collector

NATIONAL CREDIT SYSTEMS
09.2011 - Current

Customer Service Representative

FIRST AMERICAN TITLE LENDING
05.2010 - 09.2011

Assistant Manager

SECURITY FINANCE
03.2008 - 04.2010

Loan Processor

AUTOMOBILE ACCEPTANCE CORPORATION
11.2003 - 12.2007

Operations Specialist III

WACHOVIA BANK CARD SERVICE
02.1996 - 01.2001

Fraud Detection Analyst

Economics

MASSEY BUSINESS COLLEGE

Georgia Notary Public and Resident Insurance Agent-Credit - undefined

George High School
Bridget W. ButterCollector