Felicia Clifford
Calhoun Falls,SC
Overview
18
18
years of professional experience
Work History
Stocker
CVS Health
06.2022 - Current
- Cut boxes and put them in there appropriate bays
- Make sure the quality of product is sufficient enough to be stocked in stores
- Keep area clean and free of clutter
Dispatcher Administrative Assistant
C&V Associates Unlimited
06.2010 - Current
- Maintained records of business transactions
- Inventory and order merchandise
- Prepare daily reports, monthly statements, budgets, and payroll
- Operate office machinery
- Sort/Route incoming mail, e-mails and faxes
- Respond to e-mail and telephone requests for parts and tow service
- Schedule appointments, meeting, and update reminder memos
- Distribute/Process incoming and outbound faxes
- Answer, screen, and direct multi-lined phone
- Organize, protect and maintain files
- Relieve management of administrative detail
- Dispatch tow services
- Dispatch loads to drivers
- Monitor loads
- Monitor driver
- Communicate with broker
- Update driver with all information
Tier 2 Supervisor
Concentrix
06.2021 - 03.2022
- Answer inbound calls in support of customer needs
- Credit card activations, billing inquiries, process credit applications
- Process scheduled and one time payments
- Review account and transaction card history
- Resolve customer solutions
- Route incoming calls
- De-escalate customer issues
Shift Manager
Checkers Bobby Jones
01.2015 - 04.2021
- Inventory count
- Food Safety
- Employee coaching
- Store inventory
- Safe/Deposit count
- Truck Orders
- Opening and closing shifts
- Weekly store count
- Scheduling
- Enforce policy and procedures to crew members
Customer Service Representative
Contract Callers
06.2013 - 02.2015
- Handle incoming/outgoing calls
- Maintained records of business transactions
- Operate office machinery
- Route incoming mail
- Answer inbound calls in support of customer needs
- Convey reassuringly instructions to resolve issues
School Nutrition Receptionist
Augusta
04.2008 - 04.2010
- Greet vendors
- Schedule appointments, meeting, and update reminder memos
- Maintain files and bookkeeping
- Distribute/Process outbound faxes
- Answer, screen, and direct multi-lined phones
Customer Service Representative
Uniway
01.2007 - 04.2008
- Credit card activations, billing inquiries, process credit applications
- Answer inbound calls in support of customer needs
- Convey reassuringly instructions to resolve issues
- Performed queries in multiple database
- Outbound sales
- Operate multiple projects
- Productively met sales quotas
Education
Diploma -
Cross Creek H.S.
Augusta, GA05.2001
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
Timeline
Stocker
CVS Health
06.2022 - Current
Tier 2 Supervisor
Concentrix
06.2021 - 03.2022
Shift Manager
Checkers Bobby Jones
01.2015 - 04.2021
Customer Service Representative
Contract Callers
06.2013 - 02.2015
Dispatcher Administrative Assistant
C&V Associates Unlimited
06.2010 - Current
School Nutrition Receptionist
Augusta
04.2008 - 04.2010
Customer Service Representative
Uniway
01.2007 - 04.2008
Diploma -
Cross Creek H.S.