Felicia Clippinger
Fitchburg,MA
Summary
Dynamic supervisor with proven leadership at CVS Pharmacy, enhancing team productivity through effective training and mentoring. Recognized for exceptional customer service and conflict resolution skills, fostering a positive work environment. Implemented safety protocols, ensuring compliance and minimizing workplace incidents, while consistently achieving operational goals.
Overview
18
18
years of professional experience
Work History
Supervisor
CVS Pharmacy
188 Central Street Leominster MA 01453
04.2021 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Sales Associate
JCPenney
100 Commercial Road Leominster MA 01453
08.2006 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Culinary Arts
Leominster High School CTE
122 Granite Street Leominster MA 0145306-2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
CVS Pharmacy
04.2021 - 03.2024
Sales Associate
JCPenney
08.2006 - 03.2021
Culinary Arts
Leominster High School CTE