FELICIA COLEMAN
Oakland,Tn
Summary
Results-driven and well-versed Quality Assurance Manager with many years of experience in industry. Highly skilled in quality control systems management with experience across various manufacturing sectors. Possess deep understanding of compliance standards, process optimization, and risk management strategies. Demonstrated ability to lead teams towards achieving consistent product quality and operational efficiency. Improved system processes and documentation, resulting in enhanced product reliability and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Quality Assurance Manager/Senior Training Coordinator
Grifols Biologicals
Memphis , Tennessee
09.2022 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Quality Assurance Senior Associate
MicroPort Orthopedics
Arlington , Tennessee
05.2010 - 08.2022
- Participated in special projects such as due diligence investigations or forensic accounting assignments.
- Determined whether information reported by company was reliable and accurate.
- Provided coaching and guidance to junior staff members regarding audit techniques, as needed.
- Prepared resolutions for areas in need of improvement.
- Coordinated the work of junior staff members assigned to specific tasks within an engagement.
- Evaluated performance and quality of work presented by junior team members while managing entire audit process.
- Identified areas where there is an increased risk of material misstatement due to fraud or error.
- Prepared detailed reports on audit results.
- Completed routine maintenance and repair.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Senior Quality Assurance Inspector
Wright Medical
Arlington , Tennessee
04.2006 - 05.2010
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Selected samples for use as test models.
- Wrote detailed reports outlining performance, quality and defect rates.
- Coordinated with internal departments regarding product quality issues and resolution strategies.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Developed efficient and thorough test cases and scripts to facilitate consistent approach to product development in agile environment.
- Inspected and repaired products to meet project expectations.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Reviewed engineering drawings, technical documents and customer specifications for accuracy.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Positioned components, parts or materials for testing.
- Assisted in the creation of Standard Operating Procedures relating to Quality Assurance activities.
- Evaluated incoming materials for defects or non-conformities prior to incorporation into the manufacturing process.
- Inspected raw materials prior to entering the production cycle as part of a preventative approach towards maintaining high standards of quality.
- Consulted with engineers to resolve quality, production, and efficiency problems.
Small Joint and Clean Room Technician
Wright Medical
Arlington, Tennessee
04.2004 - 05.2006
- Read and learned safety documentation and laboratory procedures for maintaining controlled clean rooms.
- Maintained detailed records of all activities performed in the cleanroom environment.
- Stocked medications on shelves, monitored, and replenished stock levels and returned excess stock.
- Identified areas for improvement within the facility's quality system to ensure ongoing compliance with regulatory standards.
- Kept cleanroom free of contaminants to avoid damaging sensitive components.
- Monitored air particle counts, temperature, humidity and pressure levels in the cleanroom environment.
- Checked, calibrated and maintained cleanroom equipment such as laminar flow benches, HEPA filters, glove boxes and other ancillary equipment.
Blood Laboratory Technician
Alpha Therapeutics
Memphis , Tennessee
02.1997 - 03.2004
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Processed specimens following established protocols while adhering to strict safety standards.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
Education
Quality Certification - ASQ- CQT (Technician)
American Standards of Quality
Memphis, TN10-2012
Quality Certification - ASQ-CQI (Inspector)
American Standards of Quality
Memphis, TN08-2010
Paramedic Certification - Paramedic
Shelby State Community College
Memphis, TN05-2010
High School Diploma -
Bartlett High School
Bartlett, TN05-1996
Quality Certificate - ASQ- CQA (Auditor)
American Standards of Quality
Memphis, TNSkills
- Quality control
- Regulatory compliance
- Data analysis
- Statistical process control
- Audit management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Employee training
Timeline
Quality Assurance Manager/Senior Training Coordinator
Grifols Biologicals
09.2022 - Current
Quality Assurance Senior Associate
MicroPort Orthopedics
05.2010 - 08.2022
Senior Quality Assurance Inspector
Wright Medical
04.2006 - 05.2010
Small Joint and Clean Room Technician
Wright Medical
04.2004 - 05.2006
Blood Laboratory Technician
Alpha Therapeutics
02.1997 - 03.2004
Quality Certification - ASQ- CQT (Technician)
American Standards of Quality
Quality Certification - ASQ-CQI (Inspector)
American Standards of Quality
Paramedic Certification - Paramedic
Shelby State Community College
High School Diploma -
Bartlett High School
Quality Certificate - ASQ- CQA (Auditor)
American Standards of Quality
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