Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Felicia Collier

ROSCOE,TX

Summary

Organized professional known for always adhering to hospital requirements, policies and procedures. Smart Medical Records Specialist promoting effective collaboration, communication and records auditing talents. Seasoned Medical Records Clerk with [Number] years of hands-on experience managing patient health files in healthcare facilities. Well-versed in preparing new patient records, processing admission procedures and discharge records and obtaining records from off-site storage facilities. Organized and coordinated individual committed to adhering to HIPAA privacy policies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Shannon Clinic
Sweetwater, TX
03.2013 - 11.2023
  • Maintained electronic medical records for all clients
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Set up patient charts and documented information in various company software.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Oversaw third-party billing and payment collection.
  • Managed [Software] use and training.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Scanned and validated medical records for upload.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Kept department clean, organized and professional.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Tracked and processed release of information requests.
  • Scanned incoming documentation.
  • Supported administration staff with records requests to support patient care.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Observed confidentiality and safeguarded all patient-related information.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Pulled patient charts for upcoming appointments.
  • Consolidated diverse medical records.
  • Purged outdated files.
  • Obtained information by contacting appropriate personnel or patients.

Church Nursery Worker

First United Methodist Child Care Center
Sweetwater, TX
06.2017 - 06.2019
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Supervised and cared for children ages 0 to 5.
  • Secured indoor and outdoor premises to protect children.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Recorded child behavior, food and medication information for supervisors.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Regulated children's schedules to balance rest, learning and play.
  • Cared for [6] children ages 0 to 5.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Observed and monitored children's play activities.
  • Maintained organized and clean classroom and play areas.
  • Maintained safe play environment.
  • Sanitized toys and play equipment.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Cared for children in institutional settings.
  • Dressed children and changed diapers.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Instructed children in eating, resting and restroom habits.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.

Preschool Teacher

First United Methodist Church Preschool
Sweetwater, TX
03.2016 - 03.2019
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Met with parents to discuss child behavior and academic progress.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Incorporated music, art and theater into lesson planning.
  • Administered and documented results of student assessments.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Directed and supervised children during field trips and special activities.
  • Adapted instructional techniques according to student learning styles and progress.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Read stories to children and taught painting, drawing and crafts.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Observed children to record development.
  • Incorporated music and art activities to encourage creativity and expression.
  • Monitored student progress to ensure cooperation and growth.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Integrated technology into lesson plans.

Medical Records Clerk

Rolling Plains Rual Health Clinic
Sweetwater, TX
06.2012 - 02.2013
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned and validated medical records for upload.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient charts for upcoming appointments.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Supported administration staff with records requests to support patient care.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Observed confidentiality and safeguarded all patient-related information.
  • Tracked and processed release of information requests.
  • Obtained information by contacting appropriate personnel or patients.
  • Purged outdated files.
  • Consolidated diverse medical records.
  • Maintained positive working relationship with fellow staff and management.
  • Pulled patient records and transferred information to appropriate parties.
  • Released information to persons or agencies according to regulations.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Safeguarded medical records to maintain patient confidentiality.
  • Set up patient charts and documented information in various company software.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Processed patient admission and discharge documents.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Located and retrieved files, assisting public with general information.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Compiled and coded patient data using standard classification systems.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Mentored junior team members and managed employee relationships.

Optometrist Assistant

Cox Optometrist
Sweetwater, TX
06.2011 - 08.2011
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Assisted with lens and glasses creation and packaging.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Processed orders for medical supplies and lab equipment.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Handled general office duties to support administrative staff during peak hours.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared treatment rooms for patient examinations.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Supported administrative staff by processing payments.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Explained treatment procedures and physicians' instructions.
  • Administered medications under physician's supervision.
  • Assisted back office patient processes to reduce office wait times.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Education

Certification 1 Medical Office Specialist - Health Information Technology

Texas State Technical College - Harlingen
Harlingen, TX
01.2024

Skills

  • Medical Records Management
  • Telephone Etiquette
  • Client Interactions
  • Medical Record Security
  • HIPAA Expert
  • Patient Care Assessments
  • Records Filing

Certification

  • Nationally Certified Insurance and Coding Specialist (NCICS)
  • Certified Medical Coder (CMC)
  • Certified Coding Specialist (CCS)
  • Registered Health Information Technician (RHIT)

Timeline

Church Nursery Worker

First United Methodist Child Care Center
06.2017 - 06.2019

Preschool Teacher

First United Methodist Church Preschool
03.2016 - 03.2019

Medical Records Specialist

Shannon Clinic
03.2013 - 11.2023

Medical Records Clerk

Rolling Plains Rual Health Clinic
06.2012 - 02.2013

Optometrist Assistant

Cox Optometrist
06.2011 - 08.2011

Certification 1 Medical Office Specialist - Health Information Technology

Texas State Technical College - Harlingen

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Felicia Collier