Felicia Collins
Centralia,WA
Summary
Experienced in various roles within the industry, including customer service, sales, and team leadership. Demonstrated success in etablishing strong client relationships, and inspiring averse team. Committed to delivering exceptional customer service, fostering sustainable business growth, and cultivating a culture of success.
Overview
9
9
years of professional experience
Work History
Bilingual Administrative Assistant/Account Coordinator
Team Total Employment and Management
08.2024 - Current
- Managed phone and email correspondence. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Oversaw appointment scheduling for interviews.
- Served as a liaison between employees from different cultural backgrounds by mediating any misunderstandings or conflicts that arose due to language barriers.
- Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
- Improved virtual file organization system, making it easier to locate important documents when needed.
- Performed research to collect and record industry data. Prospected potential clients.
- Completed sales calls.
- Scheduled and participated in meetings with prospected clients.
- Contributed to a positive work environment by fostering open communication between team members and providing support for their needs in a timely manner.
- Assisted in the completion of projects and special tasks by coordinating with team members and ensuring deadlines were met.
- Ensured timely response to client inquiries by maintaining open lines of communication.
- Escalated issues to appropriate channels as necessary.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Increased account retention through proactive outreach and personalized follow-ups, addressing client concerns and needs.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Participated in safety walk-throughs at various client facilities.
- Checked-in with employees to asses their well-being, engagement, and needs.
- Aided employees throughout the application process, translating when needed.
- Interviewed potential employees.
- Hired, managed, developed and trained staff. Established and monitored goals.
- Completed weekly payroll.
- Created job listings. Utilized online posting as well as community billboards to distribute flyers.
- Participated in community forums to establish professional business relationships.
Material Handler and Vendor Cross-Docking Clerk
Michael's Distribution Warehouse
10.2021 - 10.2023
- Worked individually and in team settings to complete tasks.
- Palletized and staged shipments for pick-up by warehouse drivers.
- Completed trans-loads and unloads.
- Cross trained in multiple departments.
- Gained experience with RF gun and received shipments.
- Handled E-commerce during holiday seasons and when additional help was needed.
- Preformed re-pack and belt picking, and pre-sorter operations.
- Obtained a key-role position in the warehouse as Vendor Cross-Docking Clerk, and Hybrid Clerk Backup.
- In new position, learned to run the pre-sorter machine with fluency, setting up belts to transport product across the warehouse in accordance with route codes and waves.
- Learned to use computer systems to identify jams along belt lines.
- Scaled ladders and cleared jams manually across inbound and outbound locations in the warehouse.
- Followed protocols to receive and process shipments for Canadian and Alaskan stores.
- Used RedPrairie, Excel, and Outlook to document lost product and send reports to the appropriate recipients.
- Used radio to communicate with team members, relaying information between building management, handlers, and office clerks.
- Gained license to operate tugger for pulling carts throughout warehouse.
- Lead team to complete trailer unloads, re-pack, and sorting.
Customer Service Associate
Walgreens
08.2015 - 08.2021
- Welcomed customers at entrance.
- Tailored service to each individual customer and their specific needs.
- Provided courteous, fast, efficient care of customers and handled disputes.
- Multi-tasking including answering phones, transferring calls, ringing items at register, receiving payments and giving change.
- Processed voids, returns, rainchecks, refunds, and exchanges.
- Used handheld device to complete scan-outs of product and adjusted counts accordingly.
- Ordered out-of-stock items for customers upon necessity.
- Checked dates on perishable items.
- Maintained a sanitary and organized work station.
- Assisted in receiving truck on occasion.
- Worked and rotated product from truck.
- Completed photo orders of varied mediums including prints, canvas, poster, albums, and calendars.
- Continuously built rapport with team members and customers.
Education
Bachelor of Arts - Arts
Evergreen State College
Olympia, WA06.2021
No Degree - General
Peninsula College
04.2013
Centralia High
Centralia, WA06.2010
Skills
- Multilingual; English (fluent), Spanish (intermediate) and French (novice)
- Communication
- Customer Service
- Phone Etiquette
- Cashiering
- Team Work
- Multi-tasking
- Computer Literacy
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- ArcGIS
- Writing
- Typing
- Research
- Laboratory Experience
- Warehouse Distribution
- Pallet Jack
- E-Commerce
- Trans-load, Load & Unload
- RF Scanner
- Material Handling
- Shipping & Receiving
- Order Picking
- Leadership
- Travel Planning
- Photography
- Event Planning
Timeline
Bilingual Administrative Assistant/Account Coordinator
Team Total Employment and Management
08.2024 - Current
Material Handler and Vendor Cross-Docking Clerk
Michael's Distribution Warehouse
10.2021 - 10.2023
Customer Service Associate
Walgreens
08.2015 - 08.2021
Centralia High
Bachelor of Arts - Arts
Evergreen State College
No Degree - General
Peninsula College
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