Felicia Contreras
Houston
Summary
Dynamic professional with extensive experience at Equipment Depot, excelling in customer service and technician dispatching. Proven ability to enhance operational efficiency through effective scheduling and conflict resolution. Proficient at managing billing processes and fostering teamwork, ensuring high-quality service delivery and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Admin/ PM coordinator
Equipment Depot
Houston
02.2023 - Current
- Resolved customer complaints promptly in accordance with company policies.
- Communicated with customers regarding service needs and scheduled periodic maintenance.
- Managed daily schedules for technicians to maximize efficiency and productivity.
- Dispatched technicians daily for service calls, ensuring appropriate parts availability.
- Collaborated with customer service personnel to identify strategies for reducing service issues.
- Entered preventive maintenance contracts into the database accurately and efficiently.
- Led billing processes for key accounts, including time entry, purchase orders, and daily billing.
- Answered incoming calls addressing technical inquiries and service-related questions.
General Office Admin
Accurate Material Handling
Houston
08.2017 - 01.2021
- Operate office machines including copier, scanner, phone and voicemail systems, computers and other standard office equipment
- Take service calls via email
- Dispatched service technicians
- Scheduled PM service
- Resolved issues by working effectively with customers
- Respond to daily emails from managements and customers
- Answer phones calls on multi-line phone
Dispatcher
D & D Forklift
Houston
02.2014 - 08.2017
- Answer phone calls on a multi-line phone
- Manages calendar and schedules appointments
- Utilize systems to assign work to technicians
- Address and customers issues and provide resolutions
- Operate office machines including copier, scanner, phone and voicemail systems, computers and other standard office equipment
- Dispatch service technicians
Education
High School Diploma -
Mac Arthur High School
Houston, TX01-2009
Skills
- Organizing skills
- Customer service and support
- Scheduling and time management
- Office administration
- Data entry
- Listening and communication skills
- Interpersonal and teamwork skills
- Billing management
- Parts ordering
- Technician dispatching
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Service Admin/ PM coordinator
Equipment Depot
02.2023 - Current
General Office Admin
Accurate Material Handling
08.2017 - 01.2021
Dispatcher
D & D Forklift
02.2014 - 08.2017
High School Diploma -
Mac Arthur High School