Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Cooks

Dallas,TX

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Social Worker Assistant

Empower/TFI
Dallas, TX
06.2024 - Current
  • Helped arrange transportation services for appointments or activities outside the home.
  • Provided emotional support to individuals, families, and groups facing difficult situations.
  • Assisted in developing educational materials related to social work topics.
  • Maintained accurate records of client progress reports, case notes, and assessments.
  • Maintained lists of resources helpful to clients.
  • Collaborated with social workers to support patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Organized and maintained filing systems for documents and records.

Preschool Teacher/Office Assistant

Lake Highlands Presbyterian Church
Dallas, TX
06.2021 - 06.2024
  • Maintain daily records of activities, behaviors, meals and naps.
  • Plan and implement lessons using various teaching strategies to meet diverse student needs.
  • Collaborate with colleagues on developing new classroom projects and monthly themes.
  • Meet with parents to discuss child behavior and academic progress.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Customer Service Representative

OptumRx
Richardson, TX
05.2019 - 05.2021
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Assisted customers with questions regarding side-effects for various types of medications.
  • Communicated with insurance companies for billing purposes.

Dietary Aide

Belmont Village Senior Living
Dallas, TX
01.2017 - 04.2019
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Set up trays and food service carts to deliver food to residents.
  • Served food and snacks according to planned menu and patients' diet orders.

Education

Bachelors of Social Work - Social Work

Angelo State University
San Angelo, TX
05-2027

Skills

  • Progress Tracking and Reporting
  • Communicating with Parents and Teachers
  • Problem-Solving
  • Verbal and Written Communication
  • Mail Sorting and Distribution
  • Appointment Scheduling
  • Clerical Support
  • Customer Service
  • Microsoft Office
  • Reliable and Punctual
  • Attention to Detail
  • Self-Motivated

Timeline

Social Worker Assistant

Empower/TFI
06.2024 - Current

Preschool Teacher/Office Assistant

Lake Highlands Presbyterian Church
06.2021 - 06.2024

Customer Service Representative

OptumRx
05.2019 - 05.2021

Dietary Aide

Belmont Village Senior Living
01.2017 - 04.2019

Bachelors of Social Work - Social Work

Angelo State University

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