FELICIA COOPER-LYLES
North Beach,MD
Summary
Excellence-driven professional with 25+ years' experience increasing efficiency, productivity, and revenue while effectively managing projects of all sizes. Versatile with a keen eye for details and a disciplined approach to execution, which excels at driving projects through completion based on milestones and top-notch communication. Passionate about managing and overseeing the implementation of the company's daily operations as a strategic and results-oriented business leader. Recognized within the industry for successfully collaborating with staff to handle sensitive manners and maintain business integrity and quality services, which leads to a joyful team player with strong leadership skills.
Overview
19
19
years of professional experience
Work History
OFFICE SERVICE COORDINATOR
Montgomery County Government
11.2013 - Current
- Perform professional background clearances for clients and contractors.
- Maintain current digital and physical filing systems.
- Evaluate requests and professional findings based on policies and procedures and initiate procedures that allow social workers to grant, modify, or terminate foster parent eligibility.
- Assist social workers in preparing for IV-E audits by reviewing records and retrieving required documents.
- Coordinate and transfer child support data regarding potential foster and adoptive parents between Montgomery Child Welfare Services and Montgomery County Child Support Department.
- Identify ways to leverage solutions to help balance cost, efficiency, and effectiveness that ultimately achieve sustainable scalability across departments by at least 40%.
- Handle CJIS fingerprinting activities offsite 100%.
- Oversee special projects.
- Provide essential technical support for team members.
- Establish marketing materials and assist with social media promotional information.
- Improve office efficiency by streamlining processes and implementing organizational systems.
- Coordinate scheduling for conference rooms, ensuring smooth operation of daily meetings and events.
- Process invoices and expense reports accurately while adhering to budget constraints.
- Maintain monthly, weekly and daily reports of transaction.
OFFICE MANAGER
Exit Advance Realty
06.2005 - 09.2012
- Managed over 150 real estate consultants and administrative staff.
- Spearheaded best business practices, leading to significantly increased staff retention rates and top-rank real estate agents from 2005 to 2012.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Increased staff retention by 35% mid-year with specialized focus onboarding processes to ensure thorough training.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented mentoring strategies that could enhance staff and agents' job performances.
- Maintained office budgets, overseeing all purchases, expense accounts, and invoices.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Monitored Human Resource activities, which included interviewing, contract negotiations, payroll, audits, and training contractors/staff.
- Approved presentations and marketing materials(onsite, offsite, and social media sites)for real estate agents/brokers.
- Facilitated bi-weekly meetings with real estate agents to identify opportunities for improvement, established milestones to tailor specific task.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Master of Business Administration -
THE UNIVERSITY OF MD GLOBAL COLLEGE
College Park, MD06.2023
Bachelor of Science - Social Science
THE UNIVERSITY OF MD GLOBAL COLLEGE
College Park, MD05.2021
Skills
- Project Management
- Strategic Planning & Marketing
- Contracts & Proposal Writing
- Training and Development
- Market Research & Analysis
- Procurement & Purchasing
- Organization and Time Management
- Teamwork and Collaboration
- Advanced skills in Windows, MS Office, One Note, MS SharePoint, Adobe CS
Timeline
OFFICE SERVICE COORDINATOR
Montgomery County Government
11.2013 - Current
OFFICE MANAGER
Exit Advance Realty
06.2005 - 09.2012
Master of Business Administration -
THE UNIVERSITY OF MD GLOBAL COLLEGE
Bachelor of Science - Social Science
THE UNIVERSITY OF MD GLOBAL COLLEGE
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