FELICIA CORDOVA
Silver Spring,MD
Summary
Dedicated Medical Laboratory Scientist (ASCP) with a master’s in public health and five years of experience in transfusion medicine, immunohematology, microbiology, and clinical operations. Demonstrates strong leadership and process improvement skills, ensuring patient safety and regulatory compliance. Holds an active Secret Security Clearance.
Overview
12
12
years of professional experience
Work History
Medical Laboratory Scientist
Guidehouse
Bethesda, USA
04.2026 - Current
- Perform high-complexity immunohematology and blood bank testing, including type and screen, antibody identification, and compatibility testing to support safe transfusion practices in accordance with AABB, CAP, CLIA, and FDA standards.
- Validate and report critical results for inpatient and outpatient populations, collaborating with physicians, nurses, and clinical teams to guide transfusion decisions and support complex case management.
- Operate, calibrate, and troubleshoot blood bank and core laboratory instruments, ensuring accurate performance, QC review, and timely resolution of equipment issues in a high-volume setting.
- Maintain meticulous documentation in LIS and quality systems, supporting audits, process improvement initiatives, and continuous readiness for regulatory inspections.
- Contribute to interdisciplinary projects focused on workflow optimization, safety, and standardization of transfusion services across NIH clinical programs.
- National Institutes of Health (NIH) Bethesda, MD
Medical Laboratory Scientist, ASCP
Winn Army Community Hospital
Ft. Stewart, USA
01.2022 - 01.2026
- Regulatory Compliance: Ensured strict adherence to HIPAA and military healthcare regulations in the handling of sensitive medical information and patient care practices.
- Diagnostic Testing: Conducted analysis of patient specimens including body fluids and wounds using advanced laboratory instruments, detecting abnormalities linked to pathological conditions or acute injuries. Areas of proficiency include microbiology, chemistry, hematology, urinalysis, serology, coagulation, and blood bank.
- Transfusion Services: Performed comprehensive blood testing and crossmatching to support secure transfusion practices. Delivered precise results that guided critical treatment decisions, to include mass transfusion protocols.
- Instrumentation: Operated, calibrated, and conducted troubleshooting on laboratory instruments. Instruments used included Vitek, Vision, and Siemens analyzers.
- Medical Records Administration: Enter and maintain comprehensive patient data, including demographics, medical history, diagnostic procedures, and treatment plans. Successfully managed over 1,000 patient medical records, ensuring accuracy and HIPAA compliance to support research, cost control, and quality care initiatives.
Case Manager
Turning Points for Children
Philadelphia, USA
01.2018 - 01.2019
- Managed a caseload of 40+ children within the Pennsylvania Family Court system, building trusting relationships with families to provide crisis support and ensure child welfare.
- Conducted home visits to evaluate family dynamics, living conditions, and adherence to court-mandated plans, while offering resources to address mental health and behavioral challenges.
- Collaborated with social services managers to analyze case data and client histories, recommending placements in foster homes aligned with children’s emotional and cultural needs.
- Developed individualized service plans for at-risk youth, providing tailored mental health support and facilitating personal development.
- Led crisis interventions and mediated conflicts, providing ongoing assistance to foster parents and children in high-stress situations.
Care Coordinator
Children's Crisis Treatment Center
Philadelphia, USA
01.2015 - 01.2017
- Identified and facilitated access to community resources for clients and their families, addressing behavioral and mental health needs.
- Developed comprehensive service plans and maintained detailed documentation in Carelogic to ensure seamless service delivery.
- Coordinated behavioral evaluations and therapeutic interventions to support clients in achieving emotional and developmental goals.
Education
Masters - Public Health
Columbia Southern University
01-2025
Associates - Medical Laboratory Science
Uniformed Services University of The Health Sciences
01-2022
Bachelor of Arts - Psychology
La Salle University
01-2018
Skills
- Diagnostic Testing
- Microbiology/Blood Bank
- Clinical Laboratory Operations
- Regulatory Compliance
- Quality Assurance
- Laboratory Troubleshooting
- Laboratory Workflow Management
- Process Optimization
- Value Stream Mapping
- Leadership
- Team Building
- Patient Advocacy
Volunteer Experience
- Forensic Healthcare Program, 2023-2026, Assist senior medical professionals in conducting physical exam of sexual assault victims.
- Soldier Family Readiness Group, 2024-2026, Led and coordinated Soldier Family Readiness Group activities to support military families.
- Fund Custodian, Army, 2023-2026, Managed and safeguarded unit funds, ensuring accurate record-keeping.
- Other, Mentored at-risk youth, providing guidance on life skills, educational, and career opportunities.
Notable Personal Awards
- Army Achievement Medal (2)
- National Defense Service Medal
- Army Good Conduct Medal
- Global War on Terrorism Service Medal
- Certificate of Achievement (2)
Specialized Training Certifications
- Medical Laboratory Scientist, ASCP
- LEAN Six Sigma Yellow Belt
- Distributed Leader Course I
- Sexually Transmitted Infectious Intervention
- SFRG Fund Custodian
- Forensic Program Healthcare Assistant
Timeline
Medical Laboratory Scientist
Guidehouse
04.2026 - Current
Medical Laboratory Scientist, ASCP
Winn Army Community Hospital
01.2022 - 01.2026
Case Manager
Turning Points for Children
01.2018 - 01.2019
Care Coordinator
Children's Crisis Treatment Center
01.2015 - 01.2017
Masters - Public Health
Columbia Southern University
Associates - Medical Laboratory Science
Uniformed Services University of The Health Sciences
Bachelor of Arts - Psychology
La Salle University