Felicia Cort
Spanaway
Summary
Adaptable healthcare professional with quick learning ability, and a talent for adjusting to new environments. Driven by a passion for patient care and a continuous appetite for learning. With a safety-conscious, strong work ethic, and an ability to adapt to diverse environments. I am eager to see where my next career adventure takes me.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Proliance Surgeons
05.2025 - Current
- Managed patient check-in process, ensuring timely and efficient service.
- Scheduled appointments using Electronic Health Record (EHR) systems to optimize provider availability.
- Coordinated communication between patients and healthcare providers to enhance patient experience.
- Maintained accurate patient records in compliance with HIPAA regulations.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Assistant Student
MultiCare Health
01.2025 - 2025
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit, and blood glucose levels.
- Assisted with minor surgical procedures such as suturing lacerations or removal of foreign bodies from skin or eyes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Entered data into electronic medical records systems accurately and efficiently.
- Greeted patients warmly upon arrival to the office or clinic setting.
- Assisted in taking patient vital signs and medical history information.
- Prepared patients for examinations by obtaining necessary supplies and equipment.
Medical Receptionist
MultiCare Health
07.2024 - 01.2025
- Informed patients of financial responsibilities prior to rendering services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Ordered and maintained supply inventory for medical office.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed patient payments and scanned identification and insurance cards.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained confidentiality of patient information according to HIPAA regulations.
Patient Access Representative
MultiCare Health System
04.2023 - 07.2024
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Endoscopy Technician
WAGI Washington Gastroenterology
12.2023 - 04.2024
- Prepared rooms for endoscopic procedures according to established protocols.
- Conducted regular inventory checks of supplies needed for endoscopic suite operations.
- Participated in quality assurance activities related to endoscope reprocessing techniques.
CNA - Certified Nursing Assistant
ST JOESPHS HOSPITAL
09.2021 - 12.2023
- Assisted patients in ambulation and transfers using proper body mechanics.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented patient care services by charting in designated areas.
CNA - Certified Nursing Assistant
Poineer memory haven
03.2018 - 11.2022
- I provided patient safety and comfort through attention to general health, and I provided assistance and guidance in cleanliness, grooming, rest, activity, and nourishment; I maintained an attractive and comfortable ward environment.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented patient care services by charting in designated areas.
Human Resource Specialist
Us army
10.2008 - 11.2012
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Education
Medical Assistant Certification - Medical Assistant Training Program
MCU- Multicare University
05-2025
Associate's degree - Nursing Assistant
Bates Technical College
Tacoma, WA10.2022
Advance Study- Military Specialty Training - Human resource management
Ft. Jackson Skill School
01.2009
High school diploma -
Challenger High School
01.2006
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Certification
- MA-R Active # MR61654001
- MA-C=# MC61682515
- CPR Certification
- First Aid Certification
- BLS Certification
- AED Certification
- Food Handler Certification
- CNA, 08/01/22, 08/31/24
Military Service
Army, United States, E4, 10/01/08, 11/30/12
References
References available upon request.
Personal Information
Title:
Education
true,other
Timeline
Medical Receptionist
Proliance Surgeons
05.2025 - Current
Medical Assistant Student
MultiCare Health
01.2025 - 2025
Medical Receptionist
MultiCare Health
07.2024 - 01.2025
Endoscopy Technician
WAGI Washington Gastroenterology
12.2023 - 04.2024
Patient Access Representative
MultiCare Health System
04.2023 - 07.2024
CNA - Certified Nursing Assistant
ST JOESPHS HOSPITAL
09.2021 - 12.2023
CNA - Certified Nursing Assistant
Poineer memory haven
03.2018 - 11.2022
Human Resource Specialist
Us army
10.2008 - 11.2012
Associate's degree - Nursing Assistant
Bates Technical College
Advance Study- Military Specialty Training - Human resource management
Ft. Jackson Skill School
High school diploma -
Challenger High School
Medical Assistant Certification - Medical Assistant Training Program
MCU- Multicare University
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