Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Cox

Secaucus

Summary

Highly motivated and adaptable professional with over 10 years of progressive experience in customer service, retail, and fast-food management, and team leadership. Seeking a challenging opportunity to leverage strong organizational and communication skills.

Overview

7
7
years of professional experience

Work History

Delivery Driver

DoorDash
Virginia Beach
06.2020 - Current
  • Independent delivery driver responsible for the efficient and safe transportation of food and goods to customers via the DoorDash platform.
  • Manage order logistics in the DoorDash app, ensuring timely and accurate deliveries.
  • Maintain a clean driving record and adhere to all traffic laws.
  • Exhibit excellent customer service.

Store Manager

Dollar General Store
Chesapeake
10.2022 - 09.2024
  • Lead a team of associates in providing excellent customer service.
  • Manage inventory and ensure compliance with company policies and procedures.
  • Proven ability to drive sales and profitability.
  • Maintain a safe and clean store environment.

Assistant Manager

Extra Space Storage
Newark
08.2021 - 06.2022
  • Customer-focused Assistant Manager supporting daily operations at Extra Space Storage.
  • Responsible for delivering exceptional customer service.
  • Driving sales of storage units and related products.
  • Proven ability to build a rapport with customers and manage account inquiries effectively.

Store Manager

Family Dollar
Norfolk
11.2018 - 06.2020
  • Dynamic store leader driving operational excellence and maximizing profitability at a high-volume Family Dollar location.
  • Skilled in team leadership, customer engagement, and inventory management.
  • Focus on delivering a positive shopping experience, and upholding company standards.
  • Proven ability to develop associates, and maintain store security.

Education

Associate of Applied Science - Business Management

Centura College
Virginia Beach, VA
07-2011

Skills

  • Retail logistics
  • Time management skills
  • Stocking and inventory
  • Conflict resolution
  • Teamwork and collaboration
  • Sales strategy development
  • Problem solving
  • Customer relationship management
  • Effective communication
  • Documentation and reporting

Timeline

Store Manager

Dollar General Store
10.2022 - 09.2024

Assistant Manager

Extra Space Storage
08.2021 - 06.2022

Delivery Driver

DoorDash
06.2020 - Current

Store Manager

Family Dollar
11.2018 - 06.2020

Associate of Applied Science - Business Management

Centura College
Felicia Cox