Felicia Crawford
Wichita,United States
Summary
With over 6 years of experience in billing and sales management, honed skills in resolving customer complaints and optimizing processes for maximum efficiency. Strong interpersonal and communication skills, evidenced by track record of enhancing client satisfaction and fostering teamwork. Adept at utilizing critical thinking and problem-solving abilities to drive results and streamline operations. Ultimate goal is to contribute to organizational success through innovative solutions.
Overview
7
7
years of professional experience
Work History
Billing
King of Freight
01.2023 - 01.2025
- Streamlined billing processes at King of Freight, enhancing accuracy and efficiency
- Solely was responsible for auditing all of the brokers' assistances
- Implemented data-driven solutions for invoice tracking and reconciliation
- Meticulously handling billing operations at King of Freight, ensuring compliance with financial regulations
- Conducted thorough audits to maintain accuracy
- Fostering strong relationships with clients and internal teams at King of Freight
- Resolved billing discrepancies promptly, enhancing customer satisfaction
- Optimize billing processes at King of Freight, boosting efficiency and accuracy
- Implement data-driven solutions for invoice tracking, ensuring timely payments
MANAGER
Jumpstart
06.2019 - 07.2022
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Solely conduct daily audits of broker's assistant work, ensuring accuracy and compliance
- Determine price schedules and discount rates
- Monitor customer preferences to determine focus of sales efforts
- Prepare budgets and approve budget expenditures
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Represent company at trade association meetings to promote products
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for their department
- Formulate pricing policies for merchandise, according to profitability requirements
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
Court Appointed Mediator in Training
Mediation Center of Wichita
02.2022 - 04.2022
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Assisted in the growth and development of the mediation program by mentoring new mediators, sharing best practices, and providing constructive feedback.
- Built trust and rapport with disputing parties, enabling productive dialogue and effective problemsolving.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Established professional lines of communication, supporting individual interests and achieving legal justice.
Sales Representative
Verizon (Victra)
01.2019 - 01.2020
- Drove sales growth through personalized customer solutions, consistently exceeding targets
- Developed strong product knowledge to address client needs effectively
- Had to make claims for phones that were lost, broken and stolen
- Worked hand in hand with insurance company to ensure the customer received exceptional service
- Pioneered new approach to customer engagement, resulting in increased customer satisfaction and loyalty
- Adapted quickly to evolving market trends and technologies
Manager
Check into Cash
05.2018 - 09.2018
Education
Diploma -
El Dorado High School
El Dorado, KsMediation Certification -
Mediation Classes
Kansas Skills
- Relationship Development
- Active Listening
- Reading Comprehension
- Critical Thinking
- Complex Problem-Solving
- Time Management
- Social Perceptiveness
- Communication
- Microsoft Access
- Computer Skills
- Dependable
- Reliable
- Outgoing
Additional Information - Internal Mobility
Starting at King of Freight as a legal assistant and having the day already planned out accordingly, with spontaneous tasks that needed done timely. I was able to come up with spreadsheets to make the tasks a bit easier and used outside the box thinking. I've been in billing department for a year, aside from a brief moment being a broker's assistant. The billing team is a demanding, fast paced, we work vigorously, and we get the bills pushed out. With my billing experience and my knowledge I was given the task to audit the brokers assistance on my own. I loved that I was sought out by my supervisor and she continues to see how I am on top in billing. Approving over 100 bills almost every single day. Was in charge of calling every customer that hasn't made payments on time daily. Led daily customer outreach for overdue payments, enhancing collection rates and improving cash flow for the company. Analyzed payment trends to develop targeted strategies, resulting in more effective communication with customers and reduced delinquency rates. Maintained meticulous records of customer interactions and payment agreements, ensuring accurate tracking and compliance with company policies. Managed employees schedules and ensuring we all were on task. Had to create plans to market business, going to different store to grow the business.
Timeline
Billing
King of Freight
01.2023 - 01.2025
Court Appointed Mediator in Training
Mediation Center of Wichita
02.2022 - 04.2022
MANAGER
Jumpstart
06.2019 - 07.2022
Sales Representative
Verizon (Victra)
01.2019 - 01.2020
Manager
Check into Cash
05.2018 - 09.2018
Diploma -
El Dorado High School
Mediation Certification -
Mediation Classes
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