Felicia Cromwell
Winston-Salem,North Carolina
Summary
Highly efficient professional with a proven track record in thriving within fast-paced and challenging environments. Demonstrates strong aptitude for quickly grasping new concepts and applying them with skill and efficiency. Committed to delivering exceptional results, consistently strives to exceed expectations and contribute to team success.
Overview
18
18
years of professional experience
Work History
Assistant Clerk of Superior Court- HR Admin
Administrative Office of the Courts
01.2024 - Current
- Maintain and update personnel files for court staff, ensuring compliance with confidentiality and data protection regulations.
- Participate in recruitment process and selection of new hires by posting job vacancies, screening resumes, and interviewing candidates for court staff positions.
- Coordinate onboarding processes for new hires, including preparing orientation materials and ensuring completion of required training.
- Process employee timesheets, ensuring accuracy for payroll processing.
- Support performance evaluation process by tracking and managing employee reviews and feedback.
- Assist in ensuring compliance with labor laws and court policies, including handling employee leave request, and ensuring adherence to workplace standards.
- Provide general assistance to staff on HR-related matters, including leave request, conflict resolution, and policy clarification.
- Maintain accurate records related to employee disciplinary actions, grievances, and other legal matters.
- Ensure court staff are informed about workplace health and safety procedures and coordinate any necessary reporting.
- Processed employee termination paperwork at direction of Clerk of Superior Court .
Legal Assistant (Estate Administration)
Bell, Davis, & Pitt, P.A.
07.2023 - 12.2023
- Provided support to estate planning and estate administration attorneys by managing and organizing client files, ensuring all documentation is up-to-date, and scheduling appointments and meetings
- Drafted and prepared various legal documents and court documents while maintaining high level of accuracy and confidentiality
- Prepared and processed probate documents, maintain probate calendars, and assist with estate administration tasks
- Managed billing and invoicing, ensuring accurate tracking of billable hours and client expenses
- Collaborated with office team to streamline administrative processes and improve overall efficiency
- Maintained organized filing system for legal documents and correspondence, ensuring easy retrieval and reference
- Assisted clients in completing necessary forms and documentation, guiding them through estate administration process with empathy and professionalism
Lead Assistant Clerk of Superior Court (Estates)
Administrative Office of the Courts
03.2021 - 07.2023
- Supervised and managed staff of 9 deputy clerks, monitor training, and evaluate employee work performance; provides coaching as needed
- Investigated and resolved problems, complaints, and disputes in person or by telephone in accordance with established policies and procedures
- Reviewed and interpreted wills, trust agreements, and guardianship orders
- Conducted show cause hearings
- Oversaw administration of estates by reviewing and auditing documents provided by executors, administrators, and guardians to ensure legal compliance
- Assisted in preparation and implementation of clerical policies and procedures
- Accepted legal documents; review for correct form and timeliness; annotated case files to reflect receipt and due date for response or other actions required
- Mentored and coach less experienced staff, providing guidance and support in their professional development
- Developed and maintain strong relationships across all levels of organization, fostering collaboration and effective communication
- Performed wide variety of clerical support work requiring thorough knowledge and understanding of court functions, policies, and procedures
- Built strong relationships with public through positive attitude and attentive response.
Assistant Clerk of Superior Court (Estates)
Administrative Office of the Courts
08.2019 - 03.2021
- Appointed executors, administrators, guardians, trustees, and collectors
- Assigned spousal allotments and minor child allotments
- Oversaw matters relating to probate of wills and administration of estates
- Reviewed and interpreted wills, trust agreements, and guardianship orders
- Conducted in person interviews with estate families to collect information regarding decedent’s assets and decedent’s family history to provide them with estate filing options based on information collected during the interviews
- Audited inventories and accountings provided by personal representatives
- Administered small estates when monies were paid into the clerk’s office
- Conducted show cause hearings
- Reviewed court documents completed by deputy clerks, providing feedback as needed for legal compliance
- Proactively undertook additional duties and responsibilities as assigned, demonstrating flexibility and a willingness to contribute to the team's success
Deputy Clerk of Superior Court (Estates)
Administrative Office of the Courts
08.2012 - 08.2019
- Performed wide variety of clerical support work requiring a thorough knowledge and understanding of court functions, policies, and procedures within estate/special proceedings
- Conducted in person interviews with estate families to collect information regarding decedent’s assets and decedent’s family history to provide them with estate filing options based on information collected during the interviews
- Reviewed legal documents, researched discrepancies, and verified information
- Accepted legal documents; reviewed for correct form and timeliness; annotated case files and status records to reflect receipt and due date for response or other actions required
- Established, maintained, and closed case files or systems of legal records
- Sorted and filed legal materials such as petitions, motions, correspondence, and related documents
- Opened, time stamped, sorted, and distributed incoming legal documents and mail according to work areas or routing procedures and legal time constraints; prepared outgoing specialized mailings; maintained logs, lists, and court records
- Conducted in person interviews with estate families to collect information regarding decedent’s assets and decedent’s family history to provide them with estate filing options based on information collected
- Proactively undertook additional duties and responsibilities as assigned, demonstrating flexibility and a willingness to contribute to the team's success
Bankruptcy Specialist
Wells Fargo Dealer Services
03.2010 - 08.2012
- Provided excellent customer service to both internal and external clients
- Obtained pertinent case information and history from clients; analyzed, reviewed, and prepared data/information into case relevant notes
- Analyzed account status upon receipt in bankruptcy department and determined best course of action to maximize company recovery within established policy and procedure
- Processed paperwork associated with each case, either manually or electronically, including but not limited to filing claims, reaffirmation agreements, and processing repossession and file maintenance requests
- Resolved basic case matters such as vehicle valuation, voluntary surrender of collateral and redemption offers within department guidelines
- Prepared legal and court documents and filed documents with court
- Maintained knowledge of bank systems and applications
- Assisted in training of new hires
Apheresis Scheduler/Special Collections
American Red Cross
06.2006 - 03.2010
- Recruited prospective blood donors from variety of sources by phoning individuals to make donation appointments
- Contacted active, lapsed, and occasional apheresis donors to increase frequency of donations and increase number of donors at fixed sites or mobile unit blood drives to meet collections goals
- Exceeded production goal appointments set by management
- Provided excellent customer service by communicating and meeting needs of customers in efficient and friendly manner, ensured fast and accurate processing of physician orders received daily
- Interviewed patients to determine eligibility to donate through special collections program/reviewed colleague’s work orders for accuracy
- Trained employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Accounting Core Certificate -
Wake Tech Community College
Raleigh, NC01.2022
Bachelor of Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NC01.2005
Skills
- Team leadership
- Report preparation
- Effective communication
- Document management
- File and database management
- Verbal and writing communication
- Human resources records
- New employee onboarding
- Record preparation
- Court processes
- Legal documents
- Detail orientation
Timeline
Assistant Clerk of Superior Court- HR Admin
Administrative Office of the Courts
01.2024 - Current
Legal Assistant (Estate Administration)
Bell, Davis, & Pitt, P.A.
07.2023 - 12.2023
Lead Assistant Clerk of Superior Court (Estates)
Administrative Office of the Courts
03.2021 - 07.2023
Assistant Clerk of Superior Court (Estates)
Administrative Office of the Courts
08.2019 - 03.2021
Deputy Clerk of Superior Court (Estates)
Administrative Office of the Courts
08.2012 - 08.2019
Bankruptcy Specialist
Wells Fargo Dealer Services
03.2010 - 08.2012
Apheresis Scheduler/Special Collections
American Red Cross
06.2006 - 03.2010
Bachelor of Science - Criminal Justice
Elizabeth City State University
Accounting Core Certificate -
Wake Tech Community College
Similar Profiles
Heather BuecheleHeather Buechele
Electronic Monitoring Officer at Office of Statewide Pretrial Services / Administrative Office of Illinois CourtsElectronic Monitoring Officer at Office of Statewide Pretrial Services / Administrative Office of Illinois Courts
LEANNE LECOMPTE, MBALEANNE LECOMPTE, MBA
GARRD Compliance Officer at Administrative Office Of The CourtsGARRD Compliance Officer at Administrative Office Of The Courts
Sebastian Baez-PaganSebastian Baez-Pagan
Paralegal Intern at Administrative Office of the CourtsParalegal Intern at Administrative Office of the Courts