Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Felicia Crump

Felicia Crump

Richmond,VA

Summary

Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs. Client-focused with training and expertise to help individuals with mental, emotional and substance abuse problems. Excels in counseling, personalized support and crisis intervention. Thoroughly attentive to individual client needs and treatment goals. Experienced in individual and group therapy focused on mental health and substance abuse issues.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Substance Abuse Counselor/ Med Tech/

One Source
Richmond, Virginia
11.2021 - 06.2024
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Conducted individual and group therapy sessions for inpatients.
  • Educated patients on detox and withdrawal, addiction, recovery, coping skills and community resources.
  • Led supportive group discussions and education sessions with alcohol and drug users.
  • Supported and counseled clients with drug and alcohol addiction.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to alcohol, drug, and mental health issues.
  • Demonstrated leadership by making improvements to work processes and helping to train workers to develop an understanding with the emotional need of patients.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Direct Support Professional/Senior Residential Supervisor

Good Neighbor Community Services
Richmond, VA
06.2017 - 11.2021
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted individuals in learning and developing new skills.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Transported clients to doctor's appointments and errands.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Used approved crisis intervention techniques in emergency situations.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in development of social skills to become integrated in community.
  • Tracked and reported clients' progress based on observations and conversations.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Communicated with staff to resolve problems with individual students.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Answered telephones and routed calls or delivered messages.
  • Accompanied, prepared, and supervised the resident during meals.
  • Collaborated with counselors to develop counseling programs that addressed residents' needs.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Developed and deepened relationships with residents and fellow staff.
  • Chaperoned group-sponsored trips and social functions.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Developed and coordinated educational programs for residents.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Observed residents to detect and report unusual behavior.

Education

High School Diploma -

George Wythe High School
Richmond, VA
06-1993

Some College (No Degree) - Community and Social Services

Bryant And Stratton
Richmond, VA

Some College (No Degree) -

J Sargeant Reynolds Community College
Richmond, VA

Skills

  • Client evaluation
  • Individual Client Counseling
  • ISP Planning and Goal Setting
  • Crisis Intervention and Management Training
  • Community Resources and Activity Specialist
  • Certified in CPR/First Aid/AED
  • Patient Advocacy
  • Group facilitation
  • Supervisory and Management/New Hire Training Experience
  • Disability Awareness
  • Compassionate client care
  • Charting and documentation
  • Medical Records Management
  • Health Services
  • Knowledge of state regulations
  • Quality program protocols
  • Social Skills Development
  • Progress Documentation
  • Behavioral Management
  • ADL support
  • Transportation
  • Appointment Scheduling
  • Case management experience
  • Behavior redirection

Accomplishments

  • Received Employee of the Month for Excellent Customer Services
  • Recognized by the CEO for maintaining an exceptional clean and professional establishment
  • Reliable and dependable employee
  • Acknowledged for showing residents dignity, respect and empathy; Recognized for possessing detailed experience in handling clients with intellectual disabilities

Timeline

Substance Abuse Counselor/ Med Tech/

One Source
11.2021 - 06.2024

Direct Support Professional/Senior Residential Supervisor

Good Neighbor Community Services
06.2017 - 11.2021

High School Diploma -

George Wythe High School

Some College (No Degree) - Community and Social Services

Bryant And Stratton

Some College (No Degree) -

J Sargeant Reynolds Community College

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Felicia Crump