Felicia Culpepper

• Customer Service, communication, Cutting hair, shampooing, and conditioning decisions are made in the best interest of the customer/Company
• Cleaning, stocking, Retail sale Massage with a handheld machine

• Two Years of College Aptitude for the work to be performed Interest in children and education Desire to assist students with special needs in a learning environment Emotional maturity and stability necessary for the specialized work involved To assist, support, and work closely with teachers, administrators, and other team members to provide students with educational benefits.

• Manager/TA trainer/Area Mgr Train new employers' technique Protects the assets of the Company
• The Sales Manager is responsible for setting an example by being a role model and leader for all salon employees
• The manager acts and makes decisions in the best interest of the Company
• Promote, teach, and follow through on the 4 C's of Ultimate Exposure: cleanliness, customer service, communication, and consistency
• Work with the District Manager to analyze salon numbers
• Please explain why the numbers are high or low and what impacted them
• Training and development of employees to enhance sales skills and to grow with the company
• Communicate any information regarding products, policies, training, sales techniques, and company promotions to salon employees
• Counseling of employees who are not meeting company standards
• We are scheduling salon employees to attend sales seminars at the corporate office
• Recruit and hire qualified employees, follow through on employees' accountability and performance with the authority to terminate
• Attends monthly manager meetings, communicates and follows through on information from the meetings
• (Meetings are held at the corporate office on the second Tuesday of each month from 5:30 p.m
• To 8:30 p.m.) Follows through on Image Guidelines with all employees
• Creates and Implements weekly schedules for all salon employees in advance
• Creates a teamwork environment
• Participates in offering ideas and suggestions to management
• Produces thorough and timely paperwork and reports
• Produces accurate and timely weekly orders, including warehouse, Sam's, Target, etc
• Salon organization and cleanliness- Cleaning and maintaining all salon equipment and the work environment
• Completes each cleaning list, including dropping acrylics once a month
• We ensure the salon's timely opening and closing
• Complete opening and closing cash handling procedures, including creating and verifying pre-determined banks and depositing excess money in a safe at the end of each shift.

• Store Assistant Manager Maintain strong customer service ethics and goals
• Interview and hire associates for all departments; train in sales, cash register, and merchandising procedures emphasizing customer service; schedule hours
• Maintain compliance with payroll budget
• Monitor Loss Prevention Awareness Program
• Receive and process daily freight utilizing new account productivity
• Review weekly and monthly sales stock reports along with stock-keeping units
• We are setting sales as in-store advertising
• I am reviewing lay-a-ways and updating
• Instruct monthly safety classes
• Travel to assist with new store openings or where there is a need.

Oversaw daily activities of a beauty salon

• Supervised and scheduled up to 7 stylists; maintained payroll hours to submit to home office
• Styled hair and ensured customer satisfaction
• Organized and conducted monthly workshops to keep stylists abreast of current styles
• I opened/closed the shop as necessary
• Ordered supplies/hair care products; interacted with vendors; maintained inventory
• I entered data into the computer, i.e., product inventory, customer information, etc
• Met or exceeded monthly quotas; led region consistently in product sales; increased store sales by over 12% in one year.