Felicia Curtis
Central Islip
Summary
Dedicated customer service professional with proven skills in appointment scheduling, data entry, and problem-solving. Committed to enhancing patient satisfaction through effective communication and organized task management.
Overview
4
4
years of professional experience
Work History
Cdpap
Preferred Homecare
Central Islip
07.2021 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted patients with registration and appointment scheduling.
- Managed medical records and ensured accurate data entry.
- Organized patient follow-up appointments and reminder calls.
- Maintained cleanliness and organization in patient areas and offices.
Customer Service Representative
tsi
Melville
01.2023 - 01.2024
- Managed customer interactions through phone and online chat platforms.
- Documented customer feedback and issues for future reference.
- Collaborated with team members to resolve complex customer problems.
Education
Some College (No Degree) - Computer and Information Sciences
Southern New Hampshire University
Hooksett, NHSkills
- Appointment scheduling
- Data entry
- Customer service
- MS office
- Problem-solving
- Public speaking
- Technical support
- Active listening
- Multitasking Abilities
- Friendly, positive attitude
- Remote office availability
- Good Telephone Etiquette
- Task prioritization
Timeline
Customer Service Representative
tsi
01.2023 - 01.2024
Cdpap
Preferred Homecare
07.2021 - 05.2025
Some College (No Degree) - Computer and Information Sciences
Southern New Hampshire University