Felicia Dansby
Woodruff,SC
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
18
18
years of professional experience
Work History
Data Analyst
TRUIST
Greenville , SC
03.2022 - Current
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Customer Service Representative
TRUIST
Greenville , SC
07.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Verification Specialist
RNN Group
Greenville , SC
06.2015 - 06.2016
- Determined appropriateness of payers to protect organization and minimize risk.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
Customer Service Representative
Safe Auto Insurance
Hemingway , SC
12.2003 - 12.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Hemingway High School
Hemingway, SC08.1988
Skills
- Data Analysis
- Data Modeling
- Clear and Concise Communication
- New Market Identification
Timeline
Data Analyst
TRUIST
03.2022 - Current
Customer Service Representative
TRUIST
07.2016 - Current
Verification Specialist
RNN Group
06.2015 - 06.2016
Customer Service Representative
Safe Auto Insurance
12.2003 - 12.2013
High School Diploma -
Hemingway High School
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