FELICIA DAVIS

Managed, coordinated, and implemented SOR-funded training initiatives and programs, including Certified Alcohol and Drug Counselor (CADC) training and conferences.
Supported the management and implementation of ATRC (Addiction Treatment Resource Center) related initiatives and objectives per the SOR workplan.
Provided operational support, coordination, and management of the Opioid Response Provider Network initiatives, including the ORPN quarterly learning collaborative.
Handled conference and training organization.
Performed other administrative duties as assigned related to SOR support and management.

• Coordinated schedules and timelines for events.
• Coordinated with participating vendors during event planning.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Corresponded with clients to answer questions and resolve issues.
• Established working relationships with clients by organizing various events.
• Conferred with event staff at event site to coordinate details.
• Performed face-to-face meetings to finalize contract for services and event details.
• Supervised 10-30 helpers and co-workers.
• Brainstormed and implemented creative event concepts and themes.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Coordinated florists, photographers, and musicians for events.
• Developed post-event reports to determine effectiveness of each event.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Hired, trained and supervised volunteers and support staff required for events.

• Developed and monitored office/event budgets
• Assisted with contract management and annual renewal processes
• Offered onsite training and support to area office staff in use of Microsoft and
• Managed Google for Non-Profit software/account
• Guided internal and external requests to determine timing and scope of projects
• Organized and updated databases, records and other information resources
• Created reports, presentations and other materials for executive staff
• Identified opportunities to streamline processes and improve office operations and efficiency
• Coordinated office events, seminars and meetings for staff and clients
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
• Cultivated strong relationships with vendors and partners supporting administrative operations
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel
• Developed community outreach programs to improve public image and educate community on available services through Be Ready CDC and our network of community resources.
• Performed Referral source development through awareness of community need
• Provided educational presentations (i.e
• Narcan Training, Financial Literacy
• Coaching, Smart Choices: Eating Healthy for Teens Workshops) to community members, civic organizations, Youth, residents, and small/ minority businesses
• Work with departments and community partners to develop new outreach efforts and provide improvements to existing outreach programs
• Develop and maintain working relationships with related businesses, state / local government, and community resources
• Work collaboratively with other programs to develop and execute events for
• Hilltop Community
• Monitored facilities management activities and supervised Educators, Volunteers, and 6 teens ages 14-18 every Winter and Summer
• Assist Managers with their assigned budgets while utilizing expense controls and seeking opportunities for Gift in Kind, and Discounts
• Create new and manage existing partner/client relationships with employers and
• Community Resource Partners
• Actively plan, coordinate, recruit, and execute opportunities for networking
• Curated fruitful and strong partnerships and programs as company's Event Planner

• Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
• Oversaw team of counselors and support team members.
• Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
• Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
• Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
• Organized field trips to off-site locations and handled scheduling, transportation and payments.
• Managed camp operations for Be Ready Praise Camp (Be Ready CDC) facility serving 30-50 campers each day.
• Handled administrative and business management needs for camp each summer season.
• Promoted camp across The Hilltop Area, skillfully coordinating social media, print ads and website content.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Monitored budget and expenditures, keeping facility within budget.

• Compile and maintain records of food use and expenditures
• Direct activities of 8 kitchen trainees who assist in preparing and serving meals
• Clean and inspect galley equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation
• Prepare and cook foods according to menus for 300 transitional residents, special dietary or nutritional restrictions, and numbers of portions to be served
• Clean and inspect galley equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation
• Monitored and reported trainee progress, introducing new learning tools to address individual needs
• Tracked attendance and evaluated progress for assigned trainees
• Mentored new hires, resulting in stronger staff development and increased productivity by 19%
• Identified and recommended staff for key positions and departments