Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Davis

Florence,SC

Summary

Resourceful and professional Branch Manager offering more than 15 years of experience in challenging, fast-paced financial environments. Amiable professional known for leading constructive and cooperative working relationships within team settings. I am also very successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 15 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Sonoco Recyling
Hartsville , SC
03.2022 - Current
  • Provide internal support for resources on client accounts.
  • Prepare quotes and invoices for client billing and reports for internal reporting.
  • Provide general office support when necessary.
  • Demonstrate compliance with SWP and account specific practices.
  • Build positive, functional working relationships with internal and external stakeholders.
  • Works effectively with all team members and seek relevant input to ensure thar all parties are fully up to date with information.
  • Very organized and able to plan and prioritize my own workload.

Branch Manager

Credit Central Loan and Tax Service, LLC
Surfside Beach , SC
07.2019 - 03.2022
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Established budgets and strategic business plans for daily operations.
  • Led banking tasks, business administration and financial decision-making to ensure first-class client services.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.

Customer Service Representative

City Of Florence, South Carolina
Florence , SC
07.2017 - 07.2019
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards on consistent basis.

Branch Manager

Credit Central, LLC
Florence, SC
12.2008 - 07.2017
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.

Store Manager

RentWay
Darlington, SC
01.2004 - 12.2008
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

Bachelor of Arts - Communication Disorder Services

Winthrop University
Rock Hill, SC
12.2003

High School Diploma -

Dillon High School
Dillon, SC
06.1998

Skills

  • Excels in team leadership
  • Organized and able to manage time efficiently and effectively
  • Expert in risk management
  • Account analysis expertise
  • Microsoft Excel, Outlook, Teams, and PowerPoint
  • Negotiation Skills
  • Recruiting
  • Business development
  • Billing
  • Dispatch
  • Account management
  • Hiring and Termination experience
  • Payroll
  • Interviewing
  • Accounts receivable
  • Automotive Title experience
  • Insurance verification
  • Licensed Insurance agent
  • Excellent written and verbal communication
  • Marketing
  • Effective listener
  • Problem solving

Timeline

Customer Service Representative

Sonoco Recyling
03.2022 - Current

Branch Manager

Credit Central Loan and Tax Service, LLC
07.2019 - 03.2022

Customer Service Representative

City Of Florence, South Carolina
07.2017 - 07.2019

Branch Manager

Credit Central, LLC
12.2008 - 07.2017

Store Manager

RentWay
01.2004 - 12.2008

Bachelor of Arts - Communication Disorder Services

Winthrop University

High School Diploma -

Dillon High School

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Felicia Davis