Summary
Overview
Work History
Education
Skills
Timeline
TEAM PLAYER
TEAM PLAYER
Generic

FELICIA DAVIS

LYNN
Rancho Cordova,CA

Summary

28 Years experience working in the healthcare industry. Focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Cerner,Outlook,MS4,. Seasoned auditing professional Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Auditor/ Trainer

Dignity Health Medical Foundation
12.1995 - 08.2023
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements for 20 plus employees.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Trained new employees on accounting principles and company procedures.

AR/ Appeal Analyst

Dignity Health Medical Foundation
01.2008 - 01.2010
  • Successfully reviewed and analyzed underpaid claims. Compiled and submitted appeals for proper reimbursement. Completing 10 per hour with attached documentation.

AR/Auditor Refund Team

CHW Medical Foundation
01.2006 - 01.2007
  • Enhanced financial accuracy by conducting thorough audits for 20 plus employees and identifying discrepancies in financial statements.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of audit process.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

Patient Services Representative//Patient Account Representative

CHW Medical Foundation
01.2003 - 01.2005
  • Customer Service Answering high volume of calls 50 plus per day, patient follow-up, charge corrections, batch tracking, process hospital/office fee tickets.
  • Assisted with billing inquiries and insurance verification, resulting in smoother financial experience for patients.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care

Front Desk Receptionist

CHW Medical Foundation
01.1999 - 01.2002
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Education

No Degree - Pre-Nursing

Oregon State University
Corvallis, OR
03.1995

Skills

  • Interpersonal Communication
  • Account Reconciliation
  • Audit Reporting
  • Problem Solving
  • Internal Auditing
  • Attention to Detail
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Remote Office Availability

Timeline

AR/ Appeal Analyst

Dignity Health Medical Foundation
01.2008 - 01.2010

AR/Auditor Refund Team

CHW Medical Foundation
01.2006 - 01.2007

Patient Services Representative//Patient Account Representative

CHW Medical Foundation
01.2003 - 01.2005

Front Desk Receptionist

CHW Medical Foundation
01.1999 - 01.2002

Auditor/ Trainer

Dignity Health Medical Foundation
12.1995 - 08.2023

No Degree - Pre-Nursing

Oregon State University

TEAM PLAYER

IN MY PREVIOUS ROLE AS AN AUDIOR I WAS VERY SUCCESSFUL OF TRAINING NEW HIRES AS WELL AS SEASONED EMPLOYEES. I HAVE THE CAPABILITY TO HELP EMPLOYEES UNDERSTAND THE IMPORTANCE OF ACCOUNTS RECIEVABLE AND SUCCESFULLY PROVIDE THE NECESSARY DIRECTION WHEN NEEDED IN COMPLETING AN INVOICE . I STAND STRONG ON BEING A TEAM PLAYER READY, WILLING, AND ABLE TO SUPPORT THE TEAM. THANK YOU

TEAM PLAYER

 I STAND STRONG ON BEING A TEAM PLAYER READY, WILLING,AND ABLE TO SUPPORT THE TEAM. WE WORK TOGETHER AS A TEAM AND STAND TOGETHER AS A TEAM. THE END RESULT IS SUCCESS. THANK YOU

FELICIA DAVISLYNN