Felicia Davis
Tampa,FL
Summary
Dynamic professional with extensive experience at Tampa Housing Authority, specializing in regulatory compliance and conflict resolution. Demonstrated success in risk assessment and database management, leading to significant improvements in operational efficiency. Exceptional communication skills facilitate effective tenant issue resolution, promoting a harmonious living environment. Strong analytical abilities support data-driven decision-making and drive successful outcomes.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Tampa Housing Authority
Tampa, FL
08.2020 - Current
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in housing database.
- Escalated critical issues to property manager to promote immediate resolution.
- Handled resident complaints and expedited maintenance requests.
Relocation Manager
Tampa Housing Authority
Tampa, FL
10.2023 - 02.2025
- Recorded and maintained customer information and changes in service.
- Facilitated communication with relocated families throughout the transition period.
- Organized and facilitated the relocation of residents, including transportation, relocation costs and other related services.
Compliance Specialist
Tampa Housing Authority
Tampa, FL
01.2019 - 08.2020
- Produced reports outlining assessments completed and follow-up recommendations.
- Helped to investigate fraud and identify risks in collaboration with risk management staff.
- Maintained detailed database of compliance data, activities and actions taken.
Contracting & Procurement Specialist
Ultimate Staffing
Tampa, FL
01.2018 - 01.2019
- Uploading contracts & ordering supplies for a housing company
Customer Service Representative
Power Plus USA
Tampa, FL
01.2015 - 01.2018
- Assisted customers with supplier inquiries, credits, upgrades and client complaints on electric service
- Received 100 calls daily by inbound switchboard
- Ability to work in fast pace environment and multi-tasking ability
CNA
Focus Home Health
Tampa, FL
01.2010 - 01.2011
- Observed and documented patient status and reported patient complaints to the case manager
- Read and recorded temperature, pulse and respiration for client
- Provided transportation, assistance and companionship to clients
- Completed and submitted clinical documentation on spreadsheets in accordance with agency guidelines
Education
Associates - Health Service Administration
Florida Career College
Tampa, FL01.2012
Patient Care Technician -
Florida Career College
Tampa, FL01.2011
Medical Assistant -
Everest University
Brandon, FL01.2010
High school or equivalent -
Bayshore Christian School
Tampa, FL01.2007
Skills
- Regulatory compliance
- Risk assessment
- Data analysis
- Report writing
- Fraud investigation
- Database management
- Customer service
- Conflict resolution
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Organizational skills
- Team building
- Problem-solving abilities
- Team leadership
- Compliance
Timeline
Relocation Manager
Tampa Housing Authority
10.2023 - 02.2025
Assistant Property Manager
Tampa Housing Authority
08.2020 - Current
Compliance Specialist
Tampa Housing Authority
01.2019 - 08.2020
Contracting & Procurement Specialist
Ultimate Staffing
01.2018 - 01.2019
Customer Service Representative
Power Plus USA
01.2015 - 01.2018
CNA
Focus Home Health
01.2010 - 01.2011
Associates - Health Service Administration
Florida Career College
Patient Care Technician -
Florida Career College
Medical Assistant -
Everest University
High school or equivalent -
Bayshore Christian School
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