Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Felicia Diaz Gonzalez

Tampa,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Proactively addresses and resolves client issues with a focus on their needs and satisfaction. I am looking forward to progress this company forward with my abilities and I know I'll get the job done. Thank you!

Overview

6
6
years of professional experience

Work History

Front Server

Chez Faby
04.2024 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender Supervisor

Holiday Inn Suites
05.2023 - 01.2024
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Special Education Professional

Vilma Espin
08.2018 - 10.2022
  • Maintained positive attitude and affirmatively communicated with each student.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance, and assessments.

Education

High School Diploma -

Octavio Garcia
Cuba Cienfuegos
06.2018

Skills

  • High Energy and Stamina
  • Reliable and Responsible
  • Phone Etiquette
  • Conflict and Complaint Resolution
  • Guest Relations Management
  • Reservation Management
  • Time management abilities
  • Attention to Detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Server

Chez Faby
04.2024 - Current

Bartender Supervisor

Holiday Inn Suites
05.2023 - 01.2024

Special Education Professional

Vilma Espin
08.2018 - 10.2022

High School Diploma -

Octavio Garcia

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Felicia Diaz Gonzalez