Felicia Dicks
fredericksburg,VA
Summary
Dedicated customer service professional and recent phlebotomy graduate with a strong foundation in healthcare practices, eager to leverage comprehensive training and hands-on experience in a hospital or clinic setting. Demonstrates meticulous attention to detail and a steadfast commitment to adhering to established procedures, ensuring accuracy and safety in all tasks.
Known for a cooperative and enthusiastic attitude, complemented by excellent interpersonal, verbal, and written communication skills, aiming to contribute effectively to a healthcare team focused on delivering exceptional patient care. Proficient in venipuncture techniques, including challenging draws and pediatric collections, capillary puncture for patients of all ages, and adept in processing and handling blood specimens according to strict protocols, with proven expertise in patient identification and labeling.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Personable and highly organized individual with strong ability to manage schedules and coordinate logistics efficiently. Possesses solid understanding of time management and proficient in using scheduling software and communication tools. Aiming to contribute to streamlined and well-organized scheduling process that enhances overall efficiency.
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
2025
2025
years of professional experience
Work History
Caregiver
Volunteer Work
Fredericksburg, VA
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with family members and medical staff.
- Provided emotional support, fostering positive relationships with clients and families.
- Ensured a safe and clean environment through regular housekeeping tasks.
- Administered medication according to prescribed schedules, maintaining accuracy in dosages.
- Engaged clients in meaningful activities to enhance cognitive function and social interaction.
- Trained new caregivers on best practices for client care and safety protocols.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Developed personalized care plans based on individual needs and preferences.
- Assisted elderly clients with daily living activities, enhancing comfort and independence.
- Monitored health and safety conditions, ensuring compliance with care standards.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Trained new caregivers on best practices for elderly support and safety protocols.
- Coordinated transportation for appointments, enhancing client access to healthcare services.
- Developed personalized care plans based on individual client needs and preferences.
- Administered medications as prescribed, ensuring adherence to health guidelines.
Training In Phlebotomist
Mary Washington Lab Corp
Fredericksburg, VA
12.2024 - 01.2025
- Collected blood samples with precision, enhancing patient comfort & reducing wait time
- Maintained accurate records, ensuring compliance with health regulations and improving efficiency.
- Collaborated with medical staff to streamline procedures, enhancing overall workflow.
- Resolved patient concerns promptly, fostering trust and improving service satisfaction.
- Utilized phlebotomy skills to support diagnostic processes, contributing to timely patient care.
- Conducted blood draws, ensuring precise sample collection and labeling.
- Maintained meticulous records, contributing to efficient lab operations.
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Assisted patients with pre-procedural preparations, ensuring comfort and clarity.
- Collected blood samples using proper techniques and safety protocols.
- Maintained accurate patient records in compliance with healthcare regulations.
- Performed quality control checks on equipment and supplies to ensure readiness.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Cashier/ Stocker
Lidl
Fredericksburg, VA
07.2021 - 06.2023
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Managed inventory levels, ensuring optimal stock availability and minimizing shortages.
- Collaborated with team to maintain organized store layout, improving shopping experience.
- Resolved customer inquiries promptly, fostering a supportive and welcoming environment.
- Managed cash transactions and restocked shelves efficiently, ensuring smooth store operations and enhancing customer satisfaction at Lidl.
- Maintained accurate inventory records and organized product displays, contributing to a well-structured and visually appealing store environment.
- Worked closely with medical staff to coordinate patient care.
- Assisted in developing streamlined procedures for blood collection process.
- Improved patient comfort during procedures, leading to increased satisfaction rates.
- Consistently met daily sample collection targets.
- Provided compassionate care to patients, addressing concerns and explaining procedures.
- Mentored new trainees in proper phlebotomy techniques.
- Streamlined project workflows, improving project completion timelines.
- Developed and implemented operational strategies to enhance team productivity.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed operational data to identify areas for process improvement and efficiency gains.
- Facilitated training sessions for new employees, enhancing onboarding experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in daily operations, ensuring team adherence to company policies and procedures.
- Coordinated scheduling and task assignments to optimize workflow efficiency across departments.
Education
Certification - Phlebotomy
Germanna Community College
Fredericksburg, VA12.2024
Certificate - Medical Assistant
Altierus Career College
Woodbridge, VA06.2018
High School Diploma - undefined
Stafford Senior High School
Fredericksburg, VA06.2016
Skills
- Venipuncture techniques
- Difficult draws
- Pediatric collections
- Capillary puncture
- Blood collection
- Specimen handling
- Patient identification
- Labeling
- Daily living assistance
- Dependable and responsible
- Problem-solving
- Elderly care
- Time management
- Multitasking and organization
- Flexible schedule and availability
- Patient companionship
- Dementia care
- Documentation and reporting
- Strong work ethic
- Data entry
- Verbal and written communication
- Attention to detail
- Schedule management
- Strategic planning
- Staff coordination
- Critical thinking
- Scheduling proficiency
- Office administration
- Skilled in [software]
- Office management
- Administrative duties
- Patient scheduling
- Vital sign monitoring
- Vital signs monitoring
- Patient-focused care
- Phlebotomy
- Equipment sterilization
- Sterile technique
- Trustworthy companion
Timeline
Training In Phlebotomist
Mary Washington Lab Corp
12.2024 - 01.2025
Cashier/ Stocker
Lidl
07.2021 - 06.2023
High School Diploma - undefined
Stafford Senior High School
Caregiver
Volunteer Work
Certification - Phlebotomy
Germanna Community College
Certificate - Medical Assistant
Altierus Career College
Qualifications Summary
A dedicated customer service professional and a recent phlebotomy graduate eager to leverage knowledge, training and hands-on experience in a hospital or clinic setting. Possess a strong attention to detail and committed to following established procedures. Possess a corporative and enthusiastic attitude with excellent interpersonal, verbal and written communication skills. Seeking to contribute to a health care team dedicated to providing exceptional patient care. Skills include: Experience with venipuncture techniques, including difficult draws and pediatric collections; Experience in capillary puncture for patients of all ages; Experience processing and handling blood collection and specimens according to established protocols; Experience with patient identification and labeling.