Summary
Overview
Work History
Skills
Timeline
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Felicia Dike

DeLand,FL

Summary

I am an influential leader with experience in bringing high levels of customer service to the workplace. I work with a self competitive passion to grow while exceeding any and all performance expectations. With almost two decades of loyalty to the service industry, I have learned to deliver skilled assistance to my patrons always ending in successful interactions.

Overview

13
13
years of professional experience

Work History

Culinary Manager

Red Lobster
05.2023 - Current
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
  • Maintained kitchen hardware and repaired tools or ordered equipment.
  • Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Restaurant Manager

Daytona Beach Poker Room & Kennel Club
03.2022 - 10.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Supervisor/Trainer

Rock Bottom
01.2018 - 12.2018
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-potential individuals.
  • Drove the successful launch of new products and services, ensuring all employees were proficient in their roles prior to release dates.

General Manager

Jersey Mike's Subs
10.2015 - 12.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Restaurant Manager

Steak N Shake
03.2011 - 09.2015
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.

Skills

  • Kitchen Operations
  • Leadership and team building
  • Sanitation Standards
  • Cost Control
  • ServSafe Manager
  • Minimizing food waste
  • Problem-Solving
  • Reliable and Responsible
  • Delegating Assignments and Tasks
  • Food and Supply Ordering
  • Operations Management
  • Training and Onboarding
  • P&L Management
  • Coaching and Mentoring
  • Employee Performance Evaluations
  • Recruitment and hiring

Timeline

Culinary Manager

Red Lobster
05.2023 - Current

Restaurant Manager

Daytona Beach Poker Room & Kennel Club
03.2022 - 10.2022

Supervisor/Trainer

Rock Bottom
01.2018 - 12.2018

General Manager

Jersey Mike's Subs
10.2015 - 12.2016

Restaurant Manager

Steak N Shake
03.2011 - 09.2015

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Felicia Dike