Felicia Dike
DeLand,FL
Summary
I am an influential leader with experience in bringing high levels of customer service to the workplace. I work with a self competitive passion to grow while exceeding any and all performance expectations. With almost two decades of loyalty to the service industry, I have learned to deliver skilled assistance to my patrons always ending in successful interactions.
Overview
13
13
years of professional experience
Work History
Culinary Manager
Red Lobster
Altamonte Springs, FL
05.2023 - Current
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Daytona Beach Poker Room & Kennel Club
Daytona Beach, FL
03.2022 - 10.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Supervisor/Trainer
Rock Bottom
Daytona Beach, FL
01.2018 - 12.2018
- Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
- Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-potential individuals.
- Drove the successful launch of new products and services, ensuring all employees were proficient in their roles prior to release dates.
General Manager
Jersey Mike's Subs
Orange City, FL
10.2015 - 12.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Restaurant Manager
Steak N Shake
Orange City, FL
03.2011 - 09.2015
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
Skills
- Kitchen Operations
- Leadership and team building
- Sanitation Standards
- Cost Control
- ServSafe Manager
- Minimizing food waste
- Problem-Solving
- Reliable and Responsible
- Delegating Assignments and Tasks
- Food and Supply Ordering
- Operations Management
- Training and Onboarding
- P&L Management
- Coaching and Mentoring
- Employee Performance Evaluations
- Recruitment and hiring
Timeline
Culinary Manager
Red Lobster
05.2023 - Current
Restaurant Manager
Daytona Beach Poker Room & Kennel Club
03.2022 - 10.2022
Supervisor/Trainer
Rock Bottom
01.2018 - 12.2018
General Manager
Jersey Mike's Subs
10.2015 - 12.2016
Restaurant Manager
Steak N Shake
03.2011 - 09.2015