Felicia Dillon
Fort Worth,TX
Summary
Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
JPS Health Network
Fort Worth, TX
05.2019 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds every 15 minutes to check on residents.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, and managed patient behavior.
- Assisted and observe 36 patients daily.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Use D escalations skills to prevent a patient that may be trying to harm themselves or someone else.
- Make sure the unit is safe by way of doing daily environmental rounds.
Intake Security
Sundance Behavioral Healthcare System
Arlington , Texas
09.2015 - 06.2018
- Built solid relationships with staff and residents to keep institution safe and secure.
- Checked all client as they enter the facility for contraband to ensure the safety of all clients and staff.
- Rounded on a 116 clients to make sure units was safe.
- Assist with all behavior on units when clients would a Episode.
- Obtain client in a safe place away from other unit client was calm enough to be back on the assign unit.
- Daily report to supervisor.
- Daily environmental round of facility to checked that all doors was secure
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
GED -
Texas Education Agency
Austin, TX12.2003
Skills
- Security operations experience
- Dispatch
- De-escalation techniques
- Supervision
- CPR Certified
- Communication
- Safety and security
- Emergency Response
- Keen observer
Timeline
Behavioral Health Technician
JPS Health Network
05.2019 - Current
Intake Security
Sundance Behavioral Healthcare System
09.2015 - 06.2018
GED -
Texas Education Agency