Summary
Overview
Work History
Skills
Timeline
AssistantManager

Felicia Dishman

Monticello,KY

Summary

With a proven track record at Burger King, I excel in customer service excellence and inventory management, enhancing operational efficiency and customer satisfaction. My leadership fosters team collaboration and professional development, significantly reducing employee turnover and driving sales growth. Adaptable and customer-focused, I bring valuable skills to any dynamic team environment.

Overview

7
7
years of professional experience

Work History

Cashier

Crown Wine Shipping
07.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Increased sales of promotional items by informing customers about current offers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Manager on Duty

Burger King
09.2015 - 08.2016
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development

Manager

Burger King
04.2019 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier/Cook

BP
07.2017 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Refunds and exchanges
  • Product Knowledge
  • Issue Resolution
  • Merchandise Restocking
  • POS system operations
  • Payment Collection
  • Staff Training
  • Refund handling
  • Inventory Management
  • Order Packaging
  • Inventory Control
  • Daily Reporting
  • Retail Merchandising
  • Drawer balancing
  • Returns processing
  • Purchase assistance
  • Point-of-sale system operation
  • Promotions and Discounts Understanding
  • Reports and documents
  • Staff Mentoring
  • Proficient in Software
  • Payment posting
  • Liquor regulations and compliance
  • Spirit, wine, and beer expertise
  • Liquor Law Compliance
  • Hospitality and accommodation
  • Credit and cash transactions
  • Ordering and stocking
  • Honest and Dependable
  • Professionalism
  • Reliable and Responsible
  • Active Listening
  • Adaptable and Flexible
  • Team Collaboration
  • Relationship Building
  • Basic Mathematics
  • Cash Register Operations
  • Team Leadership
  • Customer Transactions
  • Inventory Stocking
  • Employee Training
  • Store merchandise stocking
  • Training and mentoring

Timeline

Cashier

Crown Wine Shipping
07.2022 - 01.2023

Manager

Burger King
04.2019 - 06.2020

Cashier/Cook

BP
07.2017 - 10.2018

Manager on Duty

Burger King
09.2015 - 08.2016

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Felicia Dishman