Summary
Overview
Work History
Education
Skills
Timeline
Generic

FeLicia Dixon

Harvey,IL

Summary

Experienced Business Office Supervisor and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. A support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience

Work History

Business Office Supervisor

Stroger Hospital
Chicago, IL
01.2024 - Current
  • Developed and implemented policies and procedures to ensure accurate financial records, effective internal controls and compliance with applicable laws.
  • Supervised and managed daily operations concerning billing.
  • Provided customer service to clients regarding billing inquiries or other payments-related issues.
  • Created weekly staff schedules personnel; ensured adequate coverage at all times.
  • Trained new employees on accurate processes, procedures and software applications.
  • Established and maintained filing systems to support office personnel.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Monitored office inventory to maintain supply levels.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of the company policies.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing the team to maintain optimal productivity.
  • Issued work schedules, duty assignments and deadlines for staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

CLERK V

Stroger Hospital
CHICAGO, IL
08.1999 - 01.2024
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update customer accounts records.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Provided administrative support such as scheduling appointments or meetings.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Utilized computer software programs to create reports, labels, forms.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Answered telephones, directed calls and took messages.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Typed, formatted and edited correspondence and other documents.
  • Computed, recorded and proofread data or reports.
  • Trained staff members to perform work activities and use computer applications.
  • Copied, sorted and filed records of office activities and business transactions.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Troubleshot office equipment, computer hardware and software issues.

Education

High School Diploma -

GEORGE W COLLINS
Chicago, IL
06-1990

Some College (No Degree) - Healthcare Business Management

South University
Savannah, GA

Skills

  • Workplace Safety
  • Operations Management
  • Human Resources
  • Records Management
  • Office Management
  • Administrative Support
  • Electronic medical records (EMR) systems
  • Relationship Building
  • Data retrieval systems
  • Inventory Control
  • Training and coaching
  • Staff Training and Development
  • Scheduling and calendar management
  • Document Management
  • Office Administration
  • Deadline Management

Timeline

Business Office Supervisor

Stroger Hospital
01.2024 - Current

CLERK V

Stroger Hospital
08.1999 - 01.2024

High School Diploma -

GEORGE W COLLINS

Some College (No Degree) - Healthcare Business Management

South University

Similar Profiles

CREATE PROFILE
FeLicia Dixon