FELICIA DIXON
Baton Rouge,LA
Summary
Dynamic and dedicated professional with a clean driving record and strong time management skills, honed at Fed Ex Ground. Proven ability to enhance customer service and operational efficiency, while training new staff and optimizing delivery routes. Committed to ensuring safety and satisfaction in every interaction.
Overview
18
18
years of professional experience
Work History
Driver
TENDER KARE
02.2024 - 05.2025
- Operated delivery vehicles safely and efficiently to transport goods and services.
- Maintained accurate logs of vehicle inspections and maintenance schedules.
- Navigated routes effectively, ensuring timely deliveries to clients and stakeholders.
- Assisted in training new drivers on safety protocols and operational procedures.
DRIVER
Fed Ex Ground
04.2022 - 06.2024
- Operated delivery vehicles safely and efficiently to meet scheduled routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed accurate documentation of deliveries and pickups using handheld devices.
- Collaborated with team members to optimize delivery routes for efficiency.
Front Desk Agent
Tru By Hilton
06.2021 - 01.2024
- Managed guest check-ins and check-outs efficiently, ensuring seamless front desk operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new staff on operational procedures and company standards to enhance team performance.
Front Desk Receptionist
Hoilday Inn
02.2015 - 03.2021
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed incoming phone calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained organized calendar for office staff.
- Handled basic administrative tasks, including filing and data entry for client records.
Receptionist
PHATZ BOYZ HEATING & AIR
02.2007 - 03.2013
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Handled incoming calls and inquiries, providing accurate information to clients and vendors.
- Maintained office organization, including filing systems and inventory management of supplies.
- Coordinated with service technicians to schedule maintenance visits and resolve client issues promptly.
Education
High School Diploma -
ALFRED LAWLESS
New Orleans, LASkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
TENDER KARE
02.2024 - 05.2025
DRIVER
Fed Ex Ground
04.2022 - 06.2024
Front Desk Agent
Tru By Hilton
06.2021 - 01.2024
Front Desk Receptionist
Hoilday Inn
02.2015 - 03.2021
Receptionist
PHATZ BOYZ HEATING & AIR
02.2007 - 03.2013
High School Diploma -
ALFRED LAWLESS