Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Felicia Donald
Fort Worth,TX
Summary
Overview
26
years of professional experience
Work History
Cook Children's HospitalFort Worth , TX
Procurement Specialist
09.2022 - Current
Job overview
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Negotiated with vendors on freight costs, cutting shipping prices by 10%.
- Procured critical parts and assemblies to develop and coordinate sourcing requirements.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $25000 in one year.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Airbus HelicoptersGrand Prairie, TX
Operational Buyer
01.2019 - 07.2022
Job overview
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Developed and improved account relationships.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Computed and created purchase orders in SAP to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Met with suppliers to assess changes and determine proper courses of action.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Generated reports detailing sales trends and store performances.
- Computed and created purchase orders in SAP to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Represented company at national and regional trade shows.
- Employed expert communication skills to formulate business metrics and meet corporate goals.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines a fast-paced environment. A fast-paced environment.
Christus Healthcare
Procurement Specialist
02.2013 - 01.2019
Job overview
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Negotiated with vendors on freight costs, cutting shipping prices by30%.
- Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions.
- Procured critical parts and assemblies to develop and coordinate sourcing requirements.
- Negotiated with vendors on freight costs, cutting shipping prices by 30%.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries
Verizon Communications Inc
Customer Relations Specialist
08.1997 - 10.2012
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Haltom High SchoolHaltom City, TX
High School Diploma
05.1993
University Overview
University of PhoenixTempe, AZ
Bachelor of Arts from Business
05.2025
University Overview
Skills
- Invoice Payment Authorization
- Sales Records Analysis
- Selling Price Recommendations
- Price Negotiation
- Supplier Relations
- Accounts Payable and Accounts Receivable
- Negotiation Tactics
- Building Morale
- Reviewing Compliance
- Problem Resolution
- Policy Interpretation
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Procurement Specialist
Cook Children's Hospital
09.2022 - Current
Operational Buyer
Airbus Helicopters
01.2019 - 07.2022
Procurement Specialist
Christus Healthcare
02.2013 - 01.2019
Customer Relations Specialist
Verizon Communications Inc
08.1997 - 10.2012
Haltom High School
High School Diploma
University of Phoenix
Bachelor of Arts from Business
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