Felicia D.Phillips
Pooler,GA
Summary
Skilled Food Service Manager with background in overseeing operations, managing staff and ensuring customer satisfaction. Demonstrated strengths in problem-solving, team leadership and operational efficiency. Notably increased restaurant performance through strategic planning and quality control. Strong commitment to maintaining high standards of food safety and service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Food Service Manager
The Main Street Academy
College Park, GA
08.2021 - 07.2023
- Exhibited skill in implementing HACCP and SNP guidelines.
- Managed food production and monitored POS system collections and deposits.
- Monitored food inventory and managed leftovers.
- Implement nutrition Learning programs.
- Perform additional tasks to enhance organizational effectiveness.
- Ensures accuracy of data and compiles comprehensive reports.
- Participated in PTA meetings to build connections with parents and staff.
Operations 1 Manager
Delta Sky Club / Sodexo
Atlanta, GA
06.2019 - 04.2021
- Maintained high standards to exceed customer satisfaction benchmarks.
- Make sure the operation runs smoothly and effectively.
- Conducted performance reviews to enhance team efficiency.
- Adhered to government labor, safety, and environmental regulations.
- Managed hiring, compensation, discipline, and termination processes.
Beverage Manager
State Farm Arena
Atlanta, GA
02.2013 - 06.2019
- Maintained a five-month streak of decreasing cost of sales in Beverage Department.
- Achieved certification upon successful completion of the Manager in Training Program.
- Collaborated with sponsors to introduce a signature Svedka drink at State Farm Arena.
- Developed initiative to optimize sales and ensure precise pouring for quality assurance.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
General Manager
Sportsline Bar & Grille
Lawrenceville, GA
08.2010 - 01.2013
- Managed liquor cost and monitored payroll to ensure budget compliance.
- Coordinated staff schedules and ensured continuous training.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Assistant General Manager
Global Concessions
Atlanta, GA
01.2008 - 05.2010
- Monitor employees & Patron activities to ensure Liquor regulations are obeyed.
- Investigate & resolve complaints regarding food & Quality Service or Accommodations.
- Monitor Budgets & Payroll records, Review Financial transactions to ensure that expenditures are authorized and in Budget.
- Help generate and maintain sales.
Restaurant Manager
Houlihan's
11.2003 - 02.2008
- Provide excellent customer service to a full service restaurant.
- Schedule restaurant staff, ongoing training, PNL review with GM, Bank drops, Monitor budget and order guides.
- Back of house functions.
Restaurant Manager
McDonald's
East Point, GA
02.1992 - 12.2001
- Ongoing development in Management training, Received three awards for location with highest sales for two years in a row.
- Scheduling staff, back of the house functions, payroll & generate sales.
Education
Associate's degree - Business Management
Atlanta Metropolitan College
Atlanta, GA05.1993
Skills
- Banquet Experience
- Food Safety
- Labor Cost Analysis
- POS
- Profit & Loss
- Restaurant Experience
- Restaurant Management
- Kitchen Management Experience
- Management
- Supervising Experience
- Office experience
- Front desk
- HACCP compliance
- Customer service
- Food Service Management
- Menu Planning
- Food Production
- Culinary Experience
- Food Preparation
- Cooking
- Catering
Certification
- Serve Safe Certification, 08/02/24
- CPR Certified, 03/11/24
Assessments
- Restaurant Manager, 10/01/20, Proficient
- Food Safety, 11/01/20, Highly Proficient
Personal Information
- Total Experience: 20 years experience as a General Manager/ Manager
- Authorized To Work: US
References
References available upon request.
Timeline
Food Service Manager
The Main Street Academy
08.2021 - 07.2023
Operations 1 Manager
Delta Sky Club / Sodexo
06.2019 - 04.2021
Beverage Manager
State Farm Arena
02.2013 - 06.2019
General Manager
Sportsline Bar & Grille
08.2010 - 01.2013
Assistant General Manager
Global Concessions
01.2008 - 05.2010
Restaurant Manager
Houlihan's
11.2003 - 02.2008
Restaurant Manager
McDonald's
02.1992 - 12.2001
Associate's degree - Business Management
Atlanta Metropolitan College
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