Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Drye

Atlanta,GA

Summary

Accomplished Production Lead at Home Chef, adept in team coordination and quality control, enhanced production efficiency by training new hires and maintaining safety protocols. Demonstrated expertise in troubleshooting and quality assurance, achieving significant improvements in team performance and customer satisfaction. Skilled in basic math and leveraging both hard and soft skills to meet and exceed production goals.

Overview

22
22
years of professional experience

Work History

Production Lead

Home Chef
10.2020 - Current
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Monitored associates to ensure consistent use of GMPs.
  • Coordinated with supervisors and other team and department personnel to manage and prioritize staffing assignments customer demand and production goals.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.

Production Associate

Home Chef
08.2020 - 09.2020
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Reviewed production specifications to verify accurate weights and measurements.
  • Assembled pre-packaged and pre-portioned ingredients for the completion of meal bagging activities.
  • Participated in training sessions to enhance skills and knowledge.

Line Cook

Newk's Eatery
10.2017 - 01.2019
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Custom Service Specialist

Universal Yums
12.2016 - 07.2017
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.

Sr. Workers' Compensation Underwriter

Phoenix Aviation Managers
02.2002 - 08.2012
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Utilized knowledge of insurance principles, policies, and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
  • Analyzed data to identify trends and predict future insurance needs.

Education

Associate of Arts - Biblical Education

Beulah Heights University
Atlanta, GA
05.2008

Business Administration

SCS Business Institute
Newark, NJ
06.1986

Skills

  • Quality Control
  • Troubleshooting
  • Team Coordination
  • Quality Assurance
  • Basic Math

Timeline

Production Lead

Home Chef
10.2020 - Current

Production Associate

Home Chef
08.2020 - 09.2020

Line Cook

Newk's Eatery
10.2017 - 01.2019

Custom Service Specialist

Universal Yums
12.2016 - 07.2017

Sr. Workers' Compensation Underwriter

Phoenix Aviation Managers
02.2002 - 08.2012

Associate of Arts - Biblical Education

Beulah Heights University

Business Administration

SCS Business Institute

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Felicia Drye