Felicia Duke

• Provided compassionate care to patients, ensuring comfort and well-being in daily activities.
• Assisted with medication management, adhering to prescribed schedules and protocols.
• Developed individualized care plans in collaboration with healthcare professionals and families.
• Trained and mentored junior caregivers on best practices and patient handling techniques.
• Provided transportation assistance for errands, appointments, and social outings to maintain an active lifestyle for patients.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, enhancing workflow and information sharing.
• Implemented filing systems, improving document retrieval efficiency for staff and clients.
• Assisted in organizing community events, fostering relationships within the Jewish Homelife community.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Trained new staff on reception protocols and customer service standards to maintain quality assurance.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Reviewed and addressed resident work orders, facilitating prompt resolution of maintenance requests.

• Collected blood samples from donors following safety and quality protocols.
• Operated phlebotomy equipment, ensuring adherence to operational standards.
• Maintained accurate donor records and documentation for compliance purposes.
• Trained new staff on phlebotomy techniques and patient interaction best practices.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
• Assisted in training new staff on standard operating procedures and safety protocols.
• Set up, maintained and verified sterility of lab equipment and tools.

• Supervised daily activities to ensure a safe and nurturing environment for toddlers.
• Developed age-appropriate educational activities to enhance cognitive and social skills.
• Communicated effectively with parents regarding children's progress and behavioral concerns.
• Implemented structured routines to promote consistency and security among children.

• Provided personalized care to elderly patients, ensuring comfort and safety during daily activities.
• Developed individualized care plans in collaboration with healthcare teams to meet specific patient needs.
• Implemented engaging activities that promoted cognitive and physical stimulation among residents.
• Offered companionship and kindness to elderly patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
• Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.

• Designed and implemented merchandise display layouts focusing on enhancing product visibility and ease of access.
• Collaborated with team members to maintain stock accuracy and efficient inventory management.
• Assisted customers in locating products, providing exceptional service to enhance shopping experience.

Conducted regular stock replenishment to ensure shelves remained fully stocked and well-presented.

• Helped maintain positive store atmosphere during peak hours with friendly demeanor and efficient work habits.

• Operated handheld scanners to accurately track inventory and fulfill orders.
• Collaborated with team members to optimize order selection processes and improve efficiency.
• Maintained cleanliness and organization of work areas to adhere to safety standards.
• Conducted quality checks on picked items to ensure accuracy before packaging.
• Assisted in training new staff on safety protocols and operational procedures.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.