Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia DuMonte

Shelby,MI

Summary

Capable individual passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in dining establishments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Jimmy’z Pub
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

X-Ray Reader / Certified Trainer

Aludyne
12.2021 - 08.2024
  • Supported quality assurance initiatives by providing detailed reports on findings from NDT inspections.
  • Contributed to a reduction in waste material by accurately measuring, cutting, and assembling parts as needed.
  • Enhanced foundry efficiency by maintaining and operating various types of foundry equipment.
  • Participated in regular safety meetings to stay informed on industry best practices and maintain a safe workplace for all employees.
  • Ensured high-quality production by conducting thorough inspections of finished products.
  • Assisted in training new employees on foundry processes, ensuring a seamless transition into the workplace.

Personal Assistant

Sue Payne / Brie Lorenz (Coldwell Banker WS)
02.2021 - 02.2022
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.
  • Reinforced brand consistency, oversaw updates to company website and social media profiles.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Cook

Hart Pizza
11.2020 - 02.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.

Server

Big Hart Brewing Co.
04.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Assistant Manager

BC Pizza (Hart)
08.2017 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Education

High School Diploma -

Shelby High School
Shelby, MI
05.2017

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • Engaging personality
  • Team training and development
  • Safe service compliance

Certification

• TAMS Certified

• Non-Destructive Testing Certified

Timeline

Bartender

Jimmy’z Pub
09.2024 - Current

X-Ray Reader / Certified Trainer

Aludyne
12.2021 - 08.2024

Personal Assistant

Sue Payne / Brie Lorenz (Coldwell Banker WS)
02.2021 - 02.2022

Cook

Hart Pizza
11.2020 - 02.2021

Server

Big Hart Brewing Co.
04.2019 - 08.2020

Assistant Manager

BC Pizza (Hart)
08.2017 - 04.2019

High School Diploma -

Shelby High School

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Felicia DuMonte