Felicia Dycus
Longmont,CO
Summary
Proven leader in hospitality and retail management, adept at driving sales growth and skilled in rapidly acquiring new knowledge and applying it effectively. Hardworking employee with customer service, multitasking,problem solving and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Shop Manager
Recycled Records
Longmont , CO
03.2020 - 01.2025
- Improved cost control and staff efficiency to maximize profitability.
- Implemented loyalty programs, increasing repeat business..
- Oversaw shop layout and merchandise display, enhancing shopping experience.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
- Managed relationships with external vendors and service providers.
- Reviewed financial reports and took corrective action when needed.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Developed pricing strategies that maximized profits while remaining competitive.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Catering Manager
Epicurean Catering
Longmont, CO
10.2019 - 01.2020
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Managed inventory control, ensuring availability of necessary supplies while minimizing waste and reducing costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed financial aspects of catering operations, including budgeting, invoicing, and expense tracking.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
Catering Manager
Spice Of Life
Boulder, CO
01.2015 - 10.2019
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
Restaurant Manager
Turoni's
Evansville, IN
01.2009 - 12.2014
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems with new pricing and daily food specials.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Associate of Arts -
University of Southern Indiana
Evansville, IN05-1998
Skills
- Menu development
- Menu tastings
- Event planning proficiency
- Catering consultation
- Schedule control
- Attendance oversight
- Decision-making
- Point of sale systems
- Strong multi-tasking
- Store operations
- Staff management
- Merchandise strategizing
- Highly motivated
- Sales growth
- Problem-solving
- Merchandising
- Dependable and reliable
- Store maintenance
- Friendly and outgoing
- Advertising and marketing
- Payment processing
Timeline
Shop Manager
Recycled Records
03.2020 - 01.2025
Catering Manager
Epicurean Catering
10.2019 - 01.2020
Catering Manager
Spice Of Life
01.2015 - 10.2019
Restaurant Manager
Turoni's
01.2009 - 12.2014
Associate of Arts -
University of Southern Indiana
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