Sherlyn Wallace
Independence,MO
Summary
Detail-oriented paraprofessional with a solid background in accounting and database management. Accounting skills, including but not limited to accounts payable, payroll processing, reconciliations, and general ledger balancing. Highly professional telephone, customer service, and computer skills with proficiency in Microsoft Office products. Accurate Research Analyst with expertise in traditional and modern research methodologies. Skilled in providing strategic solutions and assessing project performance. Hands-on experience completing development research and leading detailed competitive assessments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Exemptions Analyst
Jackson County
Kansas City, MO
09.2017 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Researched and adopted new technologies to add value to existing offerings.
- Gathered, organized and input information into digital database
- Educated staff on organizational mission and goals to help employees achieve success.
Business Personal Property Auditor/Exemptions Auditor
Jackson County
Independence, MO
05.2016 - 08.2017
- Analyzed and verify documentation and computations of tax obligations for taxpayers to promote compliance with Jackson County property tax law.
- Assisted taxpayers with tax related inquiries; perform updates to taxpayer accounts.
- Communicated with customers to collect additional information and resolve issues arising from auditing process.
- Maintained confidentiality of sensitive information
Accounting Clerk
Edward Wallace, CPA
Independence, MO
06.2008 - 05.2016
- Performed reconstruction of accounting records
- Updated, verified, and maintained accounting ledgers and other financial records
- Compiled data and prepared financial reports
- Provided accounting and clerical support; performed filing and general administrative tasks
Data Entry Specialist / Customer Care Representative
DataCore Marketing
Westwood, KS
03.2005 - 06.2008
- Earned the company’s Efficiency Award at the 2005 KC PTMA Awards
- Ceremony
- Due to elevated levels of performance and accuracy, I was one of the only employees selected to telecommute from home on a full-time basis
- Performed data entry functions for client marketing campaign, maintaining an elevated level of speed and a 99% accuracy rate
- Performed customer service functions while handling inbound and outbound calls, receiving a 98% quality performance rate
- Responded to customer and field representatives’ telephone inquiries;
- Topics included order and service request status, program guidelines and complaint logging and resolution
- Analyzed and investigated customer disputes to develop appropriate solutions to satisfy the customers’ needs
Data Entry Operator III
Kelly Services / GE Insurance Solutions
Overland Park, KS
08.2004 - 11.2004
- Provided a high level of multi-system support for the Legal Compliance
- Agent Licensing Team
- Entered and maintained data in a digitized appointment resource and tracking database
- Managed and responded to correspondence from a nationwide client base
Administrative Assistant
Wallace & Associates
Kansas City, MO
04.2003 - 08.2004
- Assisted in setup and maintenance of a new business office for a
- Kansas City charter high school
- After thorough research of subject matter, created handbooks and other documentation vitally important to the function of a business office
- Processed certified payroll for hundreds of client employees each month
- Prepared and/or maintained accounts payable records, charter school applications, employee files and documents for audit inspections
- Researched and resolve employee payroll inquiries
Database Editor II
Shook, Hardy & Bacon, LLP
Kansas City, MO
11.1997 - 04.2003
- Provided trial support, which included providing litigation status updates, and maintenance of data and documentation for pre-trial preparation and trial proceedings
- Liaised with the firm’s largest clients for conflict inquiries and resolution; Generated custom trial reports for distribution to domestic and international parties
- Demonstrated leadership through training end users, and mentoring and directing the activities of new team members
- Independently created and implemented training program for new team members
- Provided system support, including quality control, troubleshooting and end user training
Research Analyst
04.2019
- Review exemption applications for non-profit organizations; Verify application information via telephone, email, in person, and by conducting field visits
- Process data and documentation, including preparation of municipal ordinances, Board of Equalization value changes, vehicle waivers, reports, and exempt Business Personal Property declarations
- Prepare and present materials for bi-monthly legal review meetings and Board of Equalization hearings
- Track and comply with deadlines for county and state statutes
- Train and/or direct the work of Special Assessment Unit staff and new employees
- Conduct periodic audits
- Work with county legislator to validate compliance for monetary grant approvals
Education
BA - Business
Park University
Overland Park, Kansasd2015
Associates of Arts - Science
Johnson County CommunityCollege
Parkville, MO1996
Skills
- Soft Skills
- Multi-tasking
- Superior writing skills
- Communication skills
- Attention to detail
- Technical Skills
- Word
- Excel
- Outlook
- QuickBooks
- MS Access
- General Office Equipment
Timeline
Research Analyst
04.2019
Exemptions Analyst
Jackson County
09.2017 - Current
Business Personal Property Auditor/Exemptions Auditor
Jackson County
05.2016 - 08.2017
Accounting Clerk
Edward Wallace, CPA
06.2008 - 05.2016
Data Entry Specialist / Customer Care Representative
DataCore Marketing
03.2005 - 06.2008
Data Entry Operator III
Kelly Services / GE Insurance Solutions
08.2004 - 11.2004
Administrative Assistant
Wallace & Associates
04.2003 - 08.2004
Database Editor II
Shook, Hardy & Bacon, LLP
11.1997 - 04.2003
BA - Business
Park University
Associates of Arts - Science
Johnson County CommunityCollege
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