Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Felicia England

Panama City,FL

Summary

Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.

Overview

25
25
years of professional experience

Work History

Branch Manager

Trustmark National Bank
Panama City Beach, FL
08.2013 - Current
  • Created and maintained a positive work environment within the branch.
  • Conducted regular meetings with staff members to discuss progress towards goals.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Analyzed financial data to identify trends and opportunities for improvement.
  • Assisted customers with account openings, closings, transfers, payments.
  • Ensured compliance with banking laws and regulations through periodic review of internal policies.
  • Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
  • Participated in community events related to banking services provided by the bank.
  • Developed and implemented sales and marketing strategies to align with annual sales initiatives.
  • Processed loan applications and monitored progress from start to finish with an estimated 12 Million Dollar portfolio.

Branch Vice President

Sierra Central Credit Union
Beale AFB, CA
08.1999 - 01.2010
  • Developed strong relationships with customers through proactive interaction and attentive listening skills.
  • Developed and implemented strategies to increase branch profitability and market share.
  • Analyzed sales data to assess trends in customer buying behaviors and make recommendations accordingly.
  • Oversaw staff recruitment, training and development initiatives aimed at improving employee performance.
  • Collaborated with senior management on strategic planning initiatives related to branch expansion efforts.
  • Managed relationships with external partners such as banks, lenders, brokers, ensuring a positive working environment was maintained at all times.
  • Participated in community outreach programs aimed at increasing brand awareness within the local area.

Education

Real Estate -

Allied Business Schools
Laguna Hills, CA
01-2010

Skills

  • Account Review
  • Relationship building and management
  • Relationship Building
  • Proficient in Atlas, Ncino, Pay Plus
  • Sales Development
  • Branch Operations Management
  • Business Development
  • Financial Services
  • Work Prioritization
  • Performance Reviews

Accomplishments

  • 7 time Presidents Club Winner
  • Branch Vice President of the Year
  • 5 Star award winner

Timeline

Branch Manager

Trustmark National Bank
08.2013 - Current

Branch Vice President

Sierra Central Credit Union
08.1999 - 01.2010

Real Estate -

Allied Business Schools

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Felicia England