FELICIA ESTERAS
Orlando,FL
Summary
Professional with 13 years of experience in clinical and leadership roles across Women's Health, Pediatrics, Medical/Surgical, and Progressive Care. Demonstrated success in improving patient outcomes through strategic care coordination and effective staff supervision. Expertise in clinical management, staff training, and implementation of safety protocols to optimize care delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
AdventHealth
Winter Park, FL
02.2023 - Current
- Elevated patient satisfaction scores through targeted initiatives and strategic planning.
- Conducted thorough physical assessments to ensure compliance with medical standards.
- Reviewed medical charts for accuracy, adhering to all regulatory requirements.
- Educated healthcare teams and families on disease processes and treatment options.
- Coordinated interdepartmental efforts to maintain continuity of care for patients.
- Participated in quality improvement initiatives to enhance service delivery across departments.
- Monitored daily nursing operations, focusing on budgeting, scheduling, and policy enforcement.
- Resolved conflicts between staff members or between staff members and patients and families in a professional manner.
- Created an environment conducive to learning by providing feedback on job performance during shift changes or rounds.
- Collaborated with physicians, administrators, and other healthcare personnel to provide comprehensive patient care services.
Senior Manager, Operational Services
AdventHealth Medical Group Administration
Orlando, FL
09.2017 - 02.2023
- Directed float pool of over 75 medical professionals to address staff shortages across practices.
- Enhanced clinical training programs to elevate educational standards in all practices.
- Developed strategic initiatives for staff redeployment during COVID and vaccine administration campaigns.
- Implemented direct hire model and retention strategies for medical assistants.
- Managed new hire training for clinical medical assistants and licensed practical nurses.
- Facilitated regular communication with senior management to evaluate goal achievement.
- Provided strong leadership that boosted team productivity and morale.
- Assisted in launching centralized hiring hub and MA fast track program to improve recruitment.
Adjunct Instructor
Valencia College
Orlando, FL
11.2019 - 01.2023
- Executed course agendas and lesson plans to achieve educational objectives.
- Established clear goals and performance metrics to improve student outcomes.
- Assessed student performance using tests, quizzes, projects, and presentations.
- Leveraged instructional technologies like online platforms and video conferencing to enhance learning experiences.
Registered Nurse
Orlando Regional Medical Center
Orlando, FL
10.2016 - 09.2017
- Assessed patient needs and revised care plans based on evaluations and responses.
- Prioritized patient care according to Evidence Based Practice Standards.
- Delegated tasks to clinical team members (LPNs / CNAs) based on patient requirements.
- Initiated and maintained Peripheral IVs, Central Lines, phlebotomy, and medication administration.
- Reacted effectively in emergencies while ensuring continuity of patient care.
- Educated patients and families, serving as a dedicated patient advocate.
Registered Nurse Clinical Supervisor
AdventHealth Medical Group Pediatric Dermatology
Orlando, FL
11.2014 - 10.2016
- Implemented procedural improvements for infection control and critical incidents management.
- Trained new clinical staff on operational procedures and care standards.
- Analyzed issues and provided effective solutions through critical thinking.
- Evaluated solutions to make informed decisions in patient care.
- Developed communication strategies to enhance team meeting effectiveness.
- Maintained high energy and enthusiasm in fast-paced clinical environments.
- Performed Excimer and Phototherapy treatments for pediatric dermatology patients.
- Coordinated patient care with specialists to ensure seamless continuity.
Registered Nurse Clinical Supervisor
AdventHealth Medical Group High Risk OB/GYN
Orlando, FL
10.2011 - 11.2014
- Assisted in startup of Maternal Fetal Medicine and Medical Genetics practices within OBGYN office.
- Established daily clinical operation procedures, including patient assessments and phone triage.
- Coordinated and monitored in-office non-stress tests (NST) for patient evaluation.
- Managed inpatient procedures for cerclages, deliveries, and infusions to ensure patient safety.
- Maintained quality control standards and proper licenses for practice operations.
- Educated patients and families, serving as a dedicated patient advocate.
Outpatient RN Clinical Specialty Coordinator
Orlando Health High Risk OB/GYN
Orlando, FL
05.2010 - 10.2011
- Executed clinical performance evaluations and developed coaching plans to enhance team effectiveness.
- Established team priorities and maintained schedules to optimize workflow efficiency.
- Organized clinic assignments, driving operational excellence across all functions.
- Monitored compliance of staff certifications and ensured completion of required education.
- Identified risk management, safety, and infection control issues to maintain regulatory compliance.
Registered Nurse
Orlando Health Winnie Palmer Hospital for Women
Orlando, FL
09.2008 - 04.2010
- Monitored and assessed mother and newborn post-delivery to ensure optimal recovery.
- Educated new parents on infant care and postpartum self-care practices.
- Assisted mothers with breastfeeding by demonstrating effective latching techniques.
- Coordinated with healthcare team members to develop and evaluate comprehensive care plans.
- Accurately documented treatments, medications, IVs administered, discharge instructions, and follow-up care.
Education
Associates of Science Degree - Nursing
Valencia College
Orlando, FLSkills
- Integrity in care coordination
- Clinical documentation
- Patient advocacy and education
- Case management and discharge planning
- Team leadership and collaboration
- Effective communication
- Empathetic feedback
- Department oversight
- Staff management and training
- Critical thinking
- Creative problem solving
- Quality improvement strategies
- Epic EHR management
- Postpartum care and newborn education
- Inpatient and outpatient care
- Call triaging
- Remote work proficiency
Certification
- BLS for HealthCare Providers
- ACLS for HealthCare Providers
- Licensed Registered Nurse
Timeline
Assistant Nurse Manager
AdventHealth
02.2023 - Current
Adjunct Instructor
Valencia College
11.2019 - 01.2023
Senior Manager, Operational Services
AdventHealth Medical Group Administration
09.2017 - 02.2023
Registered Nurse
Orlando Regional Medical Center
10.2016 - 09.2017
Registered Nurse Clinical Supervisor
AdventHealth Medical Group Pediatric Dermatology
11.2014 - 10.2016
Registered Nurse Clinical Supervisor
AdventHealth Medical Group High Risk OB/GYN
10.2011 - 11.2014
Outpatient RN Clinical Specialty Coordinator
Orlando Health High Risk OB/GYN
05.2010 - 10.2011
Registered Nurse
Orlando Health Winnie Palmer Hospital for Women
09.2008 - 04.2010
Associates of Science Degree - Nursing
Valencia College
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