Felicia Fairley
Blue Springs,MS
Summary
Enthusiastic Human Resources Assistant with experience in employee relations, benefits administration, and full cycle recruiting. Strengths lie in strong interpersonal skills, ability to maintain confidentiality, and knowledge of HR laws and regulations. Contributed significantly to fostering positive work culture in previous roles by effectively addressing employee concerns and facilitating resolution of workplace issues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service M&R Advocate
United Healthcare
Minnetonka, MN
10.2022 - Current
- Processing RX and Medical Claims issues and RX Issues- Processing Overrides and Denied Claims
- Assisting Members with their Benefits and Care/ Making Appointments for Members
- Solving Claims Issues with Billing Dept. and Providers
- Guide and Educate members on Outpatient and Inpatient Procedures
- Assist Members with Meals and arrange Transportation for members to Providers office
- Assisting members Appeals and Grievances, Eligibility, DMR Online Forms, and Online Registration
Office Manager
Express Electrical Services
Belden, MS
01.2005 - Current
- Managing and distributing payroll- organizing appointments and schedules
- Ordering and inventorying parts- Returning overstocked inventory
- Overseeing all accounting International Development business- Completing Invoices and Quotes
- Setting up safety programs and ensuring the Insurance of Contractors
- Making Corporate Appointment and Arranging Travel/ Assisting the CEO and VP
- Switch Board Operator and Data Entry
Human Resources Assistant
Syntron Material Handling
Saltillo, MS
01.2016 - 10.2022
- Overseeing Employee Time and Payroll
- Evaluating Cost of Quality productivity and output Data-Warranty, Scrap, Rework Reports and Charts
- Maintaining client and vendor relations- Entering Purchased PTO and STD, LTD for Employees
- Creating Checks for Vendors for all project timelines- Documents for Quality Assurance projects
- Setting Meetings and Providing Food- Documents for office meetings-Ordering Supplies Stock Office
- Overseeing Certified Documents for Internal and ISO 9001:2018 Audit Requirements
- ERP System-Collecting Data to Create Power Point Presentations and Quality Alerts
Education
Bachelor - Multidisciplinary General Studies Gerontology/ Sociology
University of Mississippi Ole Miss
Tupelo, MS05.2025
AA - Elementary Education and Sociology
Itawamba Community College
Tupelo, MS08.2013
Skills
- Excel
- QuickBooks
- Microsoft Word
- Communication Skills
- GPS
- Maestro
- Genesys
- Quality Assurance Specialist
- Inbound and Outbound Load Boards
- Technology Skills
- PowerPoint
- MRP Syteline
- Switchboard Operator
- AS 400
- Infor Cloud
- SAP
Certification
- ISO 9001:2018, 2015
- CPR/ First Aid, 2015
References
- Shanticia Miller, Teacher, 1-662-681-6711
- Chester Chism, Manager, 1-662-346-9527
- Leslie Ellis, UHC Coworker, 1-423-426-3804
Timeline
Customer Service M&R Advocate
United Healthcare
10.2022 - Current
Human Resources Assistant
Syntron Material Handling
01.2016 - 10.2022
Office Manager
Express Electrical Services
01.2005 - Current
Bachelor - Multidisciplinary General Studies Gerontology/ Sociology
University of Mississippi Ole Miss
AA - Elementary Education and Sociology
Itawamba Community College
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