Felicia Falcón
Denver,CO
Summary
Judicial professional with 20 years of experience working in high-pressure environments. Resourceful and outcome-driven with a passion for growth and efficiency. I bring a repertoire of hard work, dedication and knowledge of working in forensic settings, court programs and specialty dockets.
Overview
20
20
years of professional experience
Work History
Program Manager
Denver County Court
03.2024 - Current
- Developed and implemented processes that enhanced court program operations, proceedings, and services for Denver County Court.
- Oversaw program compliance with requirements, schedule and budget.
- Developed project plans, identified risks, set objectives and monitored progress towards completion for all competency programming.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Monitored program and docket compliance with court policies, procedures, and confidentiality requirements.
- Prepared reports for court leadership, grant funders, and court stakeholders using case and program data.
- Trained staff on court processes, records handling, and customer service standards.
- Monitored vendor performance against contractual terms to ensure compliance and maintain positive working relationships.
- Supported court strategy initiatives by fostering accountability, facilitating communication, and providing comprehensive reporting.
PROGRAM ADMINISTRATOR
Denver County Court
03.2022 - Current
- Manages operations of the program including scheduling meetings and managing teams.
- Facilitated communication between internal teams and external partners to enhance collaboration and program alignment.
- Assisted in developing strategies that improved program efficiency and effectiveness through targeted policy changes and process improvements.
- Identified new opportunities to increase visibility of programs within field-related communities, fostering greater engagement and support.
- Developed and implemented a new program data tracking system to monitor progress, identify gaps, and measure outcomes.
- Completes comprehensive data reports, tracking and analyzing program outcomes and performance against established goals and objectives.
- Provides technical assistance to team members and stakeholders regarding day-to-day operational issues related to the program.
- Prepares grant applications by gathering necessary information and writing persuasive proposals for funding sources.
FORENSIC NAVIGATOR
Office of Civil and Forensic Mental Health, Forensic Support Team
08.2019 - 03.2022
- Implemented processes for forensic clients in jail and awaiting competency evaluation or restoration services
- Care coordination for competency clients with stakeholders such as Jail Medical and Mental Health, Bridges, Momentum, Colorado Coalition for the Homeless, Community Mental Health Centers
- Prioritized and triaged admissions at Colorado Mental Health Institute
- Recipient of Tom Clements Better Government Award in recognition of outstanding service, flexibility, innovation, adaptability, and unwavering commitment to the citizens of Colorado.
INTENSIVE SUPERVISION PRETRIAL OFFICER
Department of Public Safety
Denver
03.2018 - 08.2019
- CPAT, ODARA
PROBATION OFFICER
State of Colorado, 18th Judicial District
01.2008 - 03.2018
- Veteran's Treatment Court, 2014-2018
- Certified Facilitator for Thinking for a Change
- Certified Trainer and Facilitator for Moral Reconciliation Therapy
- Policy and Procedure Committee
- Chair of Resource Committee for the department
- Chair of Metropolitan-based Resource Committee
PROBATION CASE MANAGER
Intervention, Inc.
09.2006 - 12.2007
- Implemented case management plans, provided assessments, and offered counseling and support.
Education
BACHELOR OF ARTS - SOCIOLOGY
University of Colorado At Boulder
12-2005
Skills
- Demonstrates ability to foster interpersonal relationships in a professional setting
- Demonstrates ability to establish community partnerships and resourceful networks
- Passionate and creative problem-solver who is a self-starter and team player
- Meticulous in strategic planning
- Multitasking, organization, and prioritization
- Strong critical-thinking and decision-making
- Adept in court competency processes and state competency networks
- Knowledgeable in the justice system and legal processes
- Knowledgeable in working with dual-diagnosed and behavioral health populations
- Trauma-informed care
- Workflow management
- Confidential documentation and recordkeeping
Affiliations
- Ignite Leadership Development- Completed in 2024
- Engages in ongoing professional coaching to support leadership development and continuous improvement- 2024-present
Timeline
Program Manager
Denver County Court
03.2024 - Current
PROGRAM ADMINISTRATOR
Denver County Court
03.2022 - Current
FORENSIC NAVIGATOR
Office of Civil and Forensic Mental Health, Forensic Support Team
08.2019 - 03.2022
INTENSIVE SUPERVISION PRETRIAL OFFICER
Department of Public Safety
03.2018 - 08.2019
PROBATION OFFICER
State of Colorado, 18th Judicial District
01.2008 - 03.2018
PROBATION CASE MANAGER
Intervention, Inc.
09.2006 - 12.2007
BACHELOR OF ARTS - SOCIOLOGY
University of Colorado At Boulder