Felicia Fortin
Belfair,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Behavior Health Technician
Kitsap Mental Heath Services
02.2024 - 04.2025
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Served food and snacks at meals times
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
Food Service
North Mason Distract
08.2024 - 02.2025
- Supported retail food and nutrition services and focused on food production, food service support and sanitation.
- Collaborated with other departments like food service, maintenance, and security personnel to ensure seamless guest experiences throughout their visit.
- Maintained a clean and organized workspace, adhering to health and safety standards for optimal food service conditions.
- Sanitized surfaces to maintain cleanliness of food service area.
- Performed regular inventory checks and restocked supplies as needed
House Keeper
GGTC Billiten and Lodging
08.2014 - 03.2016
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Liberty Shore and Harbor House Memory Care
04.2013 - 08.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
Walmart
12.2011 - 06.2012
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Caregiver
Catholic Community Services
05.2011 - 12.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Helped patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma -
Kitsap High School
Port Orchard, WA06-2010
Skills
- Professional boundaries
- Self-awareness
- Security procedures
- Documentation skills
- Problem-solving
- Great customer service
- Teamwork
- Effective communication
Timeline
Food Service
North Mason Distract
08.2024 - 02.2025
Behavior Health Technician
Kitsap Mental Heath Services
02.2024 - 04.2025
House Keeper
GGTC Billiten and Lodging
08.2014 - 03.2016
Housekeeper
Liberty Shore and Harbor House Memory Care
04.2013 - 08.2013
Cashier
Walmart
12.2011 - 06.2012
Caregiver
Catholic Community Services
05.2011 - 12.2011
High School Diploma -
Kitsap High School
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