Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Frederick

Brownstown Twp,MI

Summary

Hi I would like to start by introducing myself to you as Felicia Frederick. Im a very driven individual and strive for excellence! I have been a real estate agent for 2 years now and love my job. I adapt well to new surroundings and stay on tasks in a timely manner. I also deliver for doordash on my down time to keep the income coming in. I enjoy spending time with my family. My work associates and customers become life long friends and family. I have also worked as a supervisor at walmart and developed many skills over the 10 years I was there. Customer service is my expertise! Im great at negotiating, selling products, inventory, stocking, contracts for purchase agreements and listing agreements), delivery's, and sales promotions/advertising/marketing! I enjoy working in new environments and always look for new ways to expand my knowledge and expertise wherever i work! trust and loyalty are a key part of success!

Overview

15
15
years of professional experience

Work History

Real Estate Agent

Pointe Of Sail Realty
Gibraltar, MI
03.2022 - Current
  • Managed real estate transactions from initiation to closing.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Presented properties to potential buyers and addressed questions.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Responded promptly to client inquiries via phone or email.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Prepared comparative market analysis to estimate properties' value.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Reviewed legal documents, such as purchase agreements and disclosures, with clients.

Delivery Driver

DoorDash
Brownstown, MI
11.2020 - Current
  • Transported and safely delivered items to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Utilized street maps to plan and determine most efficient routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Notified customers of delays to decrease calls to support.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Supervisor

Walmart
Woodhaven, MI
06.2009 - 10.2020
  • Responded to customer questions regarding products, prices and availability.
  • Created new strategies for improving customer service standards within the organization.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified needs of customers promptly and efficiently.
  • Monitored industry trends to inform business decisions.

Education

High School Diploma -

Wayne County Community College District
Taylor, MI

Skills

  • Traditional marketing
  • Buyers' agent
  • Social Media Marketing
  • Market monitoring
  • Negotiations expert
  • Contract Negotiation
  • Lead Follow Up
  • Real Estate Law
  • Michigan licensed real estate agent
  • Honest and ethical
  • Excellent communicator
  • Seller Representation
  • Buyer Representation
  • Purchase Agreement Writing
  • MLS Data Entry and Maintenance
  • Client Relations
  • Sales Promotion
  • Property Research
  • Adaptability
  • Multitasking

Timeline

Real Estate Agent

Pointe Of Sail Realty
03.2022 - Current

Delivery Driver

DoorDash
11.2020 - Current

Supervisor

Walmart
06.2009 - 10.2020

High School Diploma -

Wayne County Community College District

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Felicia Frederick