Felicia Freeman
Stephens City,VA
Summary
Proven care provider with a track record of enhancing patient comfort and dignity at Self Employed, adept in EMR/EHR and exceptional at offering emotional support. Skilled in coordinating with healthcare teams and managing home environments, significantly improving patient outcomes. Demonstrates strong housekeeping abilities and active listening, ensuring high levels of patient satisfaction.
Overview
13
13
years of professional experience
Work History
Care Provider
Self Employed
06.2019 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
- Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Barista Shift Lead
Sodexo Food Service
08.2019 - 05.2024
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist Administrator
Spring Arbor Assisted Living
05.2011 - 05.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
No Degree - General Studies
Lord Fairfax Community College
MiddletownHigh School Diploma -
Sherando High School
Stephens City, VA05.2004
Skills
- Emotional Support
- Housekeeping
- EMR / EHR
- Mobility Assistance
Timeline
Barista Shift Lead
Sodexo Food Service
08.2019 - 05.2024
Care Provider
Self Employed
06.2019 - Current
Receptionist Administrator
Spring Arbor Assisted Living
05.2011 - 05.2019
No Degree - General Studies
Lord Fairfax Community College
High School Diploma -
Sherando High School
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