Felicia Friedman
Bensalem
Summary
Detail-oriented office manager specializing in efficient patient scheduling and accurate insurance claims processing. Experienced in enhancing front desk operations and nurturing customer relationships. Focused on optimizing administrative workflows and ensuring high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
Soffer Family Dental
Levittown
08.2025 - Current
- Managed patient scheduling and record maintenance for efficient operations.
- Prepared treatment rooms to ensure readiness for incoming patients.
- Created patient charts using medical history data collected at arrival.
- Submitted insurance claims promptly to facilitate timely reimbursements.
- Greeted patients and checked in visitors at front desk, enhancing first impressions.
- Conducted insurance verification and collected required documentation for processing.
Front Desk Staff
Courtyard Marriott
Bensalem
02.2025 - 08.2025
- Facilitated smooth arrivals by providing efficient check-in services and greeting guests.
- Assisted guests with inquiries, offering local insights and personalized recommendations.
- Handled guest complaints professionally, ensuring resolution with empathy.
- Processed payments accurately using point-of-sale systems to maintain financial integrity.
- Managed timely check-ins and check-outs, optimizing front desk operations.
- Maintained an inviting front desk atmosphere, enhancing visitor experience.
- Verified identification documents before permitting check-in.
Office Manager
Bensalem Furniture
Bensalem
05.2019 - 11.2024
- Streamlined daily office operations while maintaining organized filing systems.
- Ensured customer service excellence by supervising front desk staff.
- Resolved customer inquiries professionally, building strong relationships with clients.
- Coordinated front desk activities, welcoming visitors and addressing their needs efficiently.
Education
High School Diploma -
Bensalem High School
Bensalem, PA06-2004
Skills
- Patient scheduling and insurance verification
- Front desk operations
- Customer relationship management
- Office administration and complaint resolution
- Problem solving and time management
- Attention to detail
- Effective communication
- Conflict resolution and relationship building
References
References available upon request.
Timeline
Assistant Office Manager
Soffer Family Dental
08.2025 - Current
Front Desk Staff
Courtyard Marriott
02.2025 - 08.2025
Office Manager
Bensalem Furniture
05.2019 - 11.2024
High School Diploma -
Bensalem High School
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