Felicia Fulkroad
Cleveland,OH
Summary
Dynamic kitchen professional with a proven track record at Grumpy's Cafe, excelling in cost control and waste reduction. Skilled in food preparation and staff scheduling, I foster teamwork while enhancing customer satisfaction. My leadership in optimizing kitchen operations has consistently resulted in high-quality service and a positive work environment.
Overview
18
18
years of professional experience
Work History
Assistant Kitchen Manager
Grumpy's
10.2024 - Current
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Cook
The Locker Room Bar and Grill
02.2021 - 08.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Lead Line Cook
Fox and Hound Bar and Grille
06.2007 - 01.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
High School Diploma -
Olmsted Falls High School
Olmsted Falls, OH06-1993
Certificate - Chef Training/ Restaurant Management
Polaris Career Center
Middleburg Heights, OH06-1993
Associate of Arts -
Cuyahoga Community College
Cleveland, OH06-2022
Associate of Science - Occupational Therapy Assistant
Cuyahoga Community College
Cleveland, OH05-2026
Skills
- Cost control
- Waste reduction
- Food preparation
- Scheduling staff
- Open store
- close store
- Put trucks away
Accomplishments
Food Handler Certificate
ServSafe Certified
Dean List 1 time
Timeline
Assistant Kitchen Manager
Grumpy's
10.2024 - Current
Cook
The Locker Room Bar and Grill
02.2021 - 08.2024
Lead Line Cook
Fox and Hound Bar and Grille
06.2007 - 01.2022
High School Diploma -
Olmsted Falls High School
Certificate - Chef Training/ Restaurant Management
Polaris Career Center
Associate of Arts -
Cuyahoga Community College
Associate of Science - Occupational Therapy Assistant
Cuyahoga Community College
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