Felicia Futch
Forest,MS
Summary
High-performing Manager with 12 years of healthcare experience in hospital and medical office environments. Dependable [Job Title] bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Talented [Job Title] focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge of [Software Program]. [Job Title] dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Overview
15
15
years of professional experience
Work History
Business Office Receptionist
Pioneer Community Hospital
Newton, MS
11.2010 - 11.2014
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Assisted with receptionist duties, file organization and research and development.
- Added new material to file records and created new records.
- Scheduled and accompanied clients to medical appointments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Office Manager
Pioneer Physical Therapy
Newton, MS
11.2014 - Current
- Monitored and recorded patient progress in response to therapy.
- Accurately completed insurance and Medicaid billing and OASIS documentations in timely manner.
- Managed a high-volume caseload and organized the daily schedules of physical therapy assistants and patients.
- Planned and efficiently supervised operations of a [number] patient per week outpatient clinic.
- Facilitated outpatient physical therapy for patients with knee and hip replacements, chronic pain and balance disorders.
- Collaborated closely with other healthcare providers.
Education
Associate of Science - Medical Billing and Coding
East Central Community College
2009
Skills
- Venipuncture/blood draw expert
- ICD 9 forms specialist
- Committed team player
- Medical terminology expert
- ICD-10 (International Classification of Disease Systems)
- Billing and collection procedures expert
- Records management professional
- Hospital inpatient and outpatient records
- Outpatient surgery coding specialist
- Patient referrals expert
- HCPCS Coding Guidelines
- Patient chart auditing ability
- Insurance and collections procedures
- DRG and PC grouping
- Understands insurance benefits
- Research and data analysis
- Office management professional
- Office support (phones, faxing, filing)
- Medicaid Management Information Systems
- Promotes positive behavior
- Exceptional interpersonal communication
- Efficient multi-tasker
- Customer service-oriented
- Organized
- Conflict resolution
Timeline
Office Manager
Pioneer Physical Therapy
11.2014 - Current
Business Office Receptionist
Pioneer Community Hospital
11.2010 - 11.2014
Associate of Science - Medical Billing and Coding
East Central Community College
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