Felicia Gardner
District Heights,MD
Summary
As a newcomer to the Washington/Metropolitan area, I am seeking an opportunity that will allow me to meld the experiences I have had to support a dynamic team with a clear mission and vision. I am a detail-oriented and customer-focused professional. I have a proactive approach to managing tasks and a willingness to work independently or with a team to achieve common goals. I hope to discuss my experience aligned with your organizational needs. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I welcome the opportunity to interview and meet with your team and clients Best Regards Felicia Gardner
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bottle Server -Part-Time
Uptown Lounge
01.2024 - Current
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Activities Coordinator
Renoxx Caregivers
09.2023 - Current
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Maintained and ordered supplies for activities.
Licensed Security Officer-Part-Time
Allied Universal Security Services
02.2023 - 03.2024
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
General Clerk
Novitex
04.2023 - 01.2024
- Copied, scanned and filed documents to maintain office records.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
Fingerprint Technician
Renoxx ID Solutions
09.2021 - 03.2023
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
- Checked crime scene records, including films, evidence bags and boxes, to verify evidence and file items in appropriate locations and in accordance with established procedures.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lead Quality Control Inspector
MAP of Easton
10.2020 - 08.2021
- Assessed materials, parts and products for conformance with qualitycontrol requirements and production specifications
- Trained new employees by explaining company procedures, job duties andperformance expectations
- Inspected and repaired products to meet project expectations
- Consulted with engineers to resolve quality, production and efficiencyproblems.
Quality Supervisor
FedEx
09.2019 - 11.2020
- Resolved customer complaints and refined policies to meet changing needs
- Provided ongoing training to address staff needs
- Investigated and determined the cause of faulty work.
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Scheduled priorities, equipment, workstations and staff members to meet goals on time.
- Conducted weekly meetings to help consistency in teamwork.
Virtual Receptionist
Hollywood Casino
05.2018 - 07.2019
- Cultivated rapport with callers, expressed empathy and patience with angry or worried callers and calmly and efficiently arranged for resolution of expressed issue
- Processed orders for client business by recording caller needs, answering questions, confirming orders, receiving and processing payment and sending follow up communication as appropriate
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
Receptionist Assistant
Fitzgerald's Casino
09.2017 - 02.2019
- Managed front desk operations, coordinated events and supported
- Operations Teams
- Answered and directed incoming calls using multi-line telephone system
- Maintained daily calendars, arranged travel and completed expense reporting
- Greeted customers, delivery persons and official representatives.
- Maintained office supply inventory and placed orders to meet demand.
- Displayed professional standards at reception desk to impress visitors.
Cocktail Server
Fitzgerald's Casino
01.2015 - 09.2017
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Facilities Technician
Clarksdale Municipal School District
04.2011 - 02.2016
- Provided excellent cleaning services to the schools and offices throughoutthe Clarksdale Municipal School District
- Reviewed and verify inventory, shipments, and deliveries
- Liaised with vendors and clients as necessary to coordinate maintenanceand other facilities tasks and activities
File Clerk
The Smile Center
12.2010 - 03.2011
- Reviewed files to check for complete and accurate information
- Scanned and filed forms, reports, correspondence and receipts
- Retrieved requested files and delivered to appropriate personnel
- Transferred and requested records to and from other offices
- Pulled files for staff, management and third-party requests
- Contacted staff and customers to retrieve files
- Maintained inventory of file room supplies such as paper products,stamps, folders and labels
- Maintained employee files, observing strict data confidentiality procedures.
Caregiver
Clarksdale Nursing Center
04.2006 - 11.2010
- Supported bathing, dressing and personal care needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
Education
High School Diploma -
Clarksdale High School
Clarksdale, MS05.2000
Skills
- Inspection procedures
- Safety procedures
- Quality control
- Reporting and documentation
- Product testing
- Customer service
- Training and mentorship
- Administrative Support
- Exceptional customer service
- Call Center Customer Service
- Strong Communication Skills
- Handling large groups
- Alcohol awareness
- Speed and Efficiency
Certification
- Licensed Security Guard
- Certified CPE / AED /First-Aid
Timeline
Bottle Server -Part-Time
Uptown Lounge
01.2024 - Current
Activities Coordinator
Renoxx Caregivers
09.2023 - Current
General Clerk
Novitex
04.2023 - 01.2024
Licensed Security Officer-Part-Time
Allied Universal Security Services
02.2023 - 03.2024
Fingerprint Technician
Renoxx ID Solutions
09.2021 - 03.2023
Lead Quality Control Inspector
MAP of Easton
10.2020 - 08.2021
Quality Supervisor
FedEx
09.2019 - 11.2020
Virtual Receptionist
Hollywood Casino
05.2018 - 07.2019
Receptionist Assistant
Fitzgerald's Casino
09.2017 - 02.2019
Cocktail Server
Fitzgerald's Casino
01.2015 - 09.2017
Facilities Technician
Clarksdale Municipal School District
04.2011 - 02.2016
File Clerk
The Smile Center
12.2010 - 03.2011
Caregiver
Clarksdale Nursing Center
04.2006 - 11.2010
High School Diploma -
Clarksdale High School
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