Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Felicia Gardner

Activity Coordinator
District Heights,Maryland
Felicia Gardner

Summary

As a newcomer to the Washington/Metropolitan area, I am seeking an opportunity that will allow me to meld the experiences I have had to support a dynamic team with a clear mission and vision. I am a detail-oriented and customer-focused professional. I have a proactive approach to managing tasks and a willingness to work independently or with a team to achieve common goals. It is my hope to discuss my experience aligned with your organizational needs. Devoted to giving every customer a positive and memorable experience. Fun Activity Coordinator with a natural gift in developing routines and activities for children of all different ages and backgrounds. Trained in crisis prevention and childcare. Expertise in monitoring children's activities and behaviors. Committed to maintaining a safe and clean learning environment.

Overview

18
years of professional experience
1
Certification

Work History

Renoxx Caregivers

Activities Coordinator
05.2023 - Current

Job overview

  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Developed strong relationships with community partners, expanding available resources for program offerings.

Renoxx ID Solutions

Fingerprint Technician
09.2021 - Current

Job overview

  • Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
  • Checked crime scene records, including films, evidence bags and boxes, to verify evidence and file items in appropriate locations and in accordance with established procedures.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Novitex

General Clerk
04.2023 - 05.2024

Job overview

  • Copied, scanned and filed documents to maintain office records.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.

Uptown Lounge

Bottle Server
02.2024 - 04.2024

Job overview

  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.

Allied Universal Security Services

Security Officer
02.2023 - 02.2024

Job overview

  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

MAP of Easton

Lead Quality Control Inspector
10.2020 - 08.2021

Job overview

  • Assessed materials, parts and products for conformance with quality control requirements and production specifications
  • Trained new employees by explaining company procedures, job duties and performance expectations
  • Inspected and repaired products to meet project expectations
  • Consulted with engineers to resolve quality, production and efficiency problems.

FedEx

Quality Supervisor
09.2019 - 11.2020

Job overview

  • Resolved customer complaints and refined policies to meet changing needs
  • Provided ongoing training to address staff needs
  • Investigated and determined the cause of faulty work.
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Scheduled priorities, equipment, workstations and staff members to meet goals on time.
  • Conducted weekly meetings to help consistency in teamwork.

Hollywood Casino

Virtual Receptionist
05.2018 - 07.2019

Job overview

  • Cultivated rapport with callers, expressed empathy and patience with angry or worried callers and calmly and efficiently arranged for resolution of expressed issue
  • Processed orders for client business by recording caller needs, answering questions, confirming orders, receiving and processing payment and sending follow up communication as appropriate
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.

Fitzgerald's Casino

Receptionist Assistant
09.2017 - 03.2018

Job overview

  • Managed front desk operations, coordinated events and supported
  • Operations Teams
  • Answered and directed incoming calls using multi-line telephone system
  • Maintained daily calendars, arranged travel and completed expense reporting
  • Greeted customers, delivery persons and official representatives.
  • Maintained office supply inventory and placed orders to meet demand.
  • Displayed professional standards at reception desk to impress visitors.

Resorts Casino

Hostess
02.2016 - 09.2017

Job overview

  • Welcomed guests with personable attitude and created a world class experience for guests and patrons
  • Addressed concerns or complaints quickly to improve service
  • Advised management of issues and trained staff on conflict resolution processes
  • Completed opening and closing checklists to facilitate smooth restaurant operations
  • Worked with vendors and management teams to conduct and maintain inventory and other operational norms.

Clarksdale Municipal School District

Facilities Technician
04.2011 - 02.2016

Job overview

  • Provided excellent cleaning services to the schools and offices throughout the Clarksdale Municipal School District
  • Reviewed and verify inventory, shipments, and deliveries
  • Liaised with vendors and clients as necessary to coordinate maintenance and other facilities tasks and activities

The Smile Center

File Clerk
12.2010 - 03.2011

Job overview

  • Reviewed files to check for complete and accurate information
  • Scanned and filed forms, reports, correspondence and receipts
  • Retrieved requested files and delivered to appropriate personnel
  • Transferred and requested records to and from other offices
  • Pulled files for staff, management and third-party requests
  • Contacted staff and customers to retrieve files
  • Maintained inventory of file room supplies such as paper products, stamps, folders and labels
  • Maintained employee files, observing strict data confidentiality procedures.

Clarksdale Nursing Center

Caregiver
04.2006 - 11.2010

Job overview

  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.

Education

Clarksdale High School
Clarksdale, MS

High School Diploma
05.2000

University Overview

Skills

  • Inspection procedures
  • Safety procedures
  • Quality control
  • Reporting and documentation
  • Product testing
  • Customer service
  • Training and mentorship
  • Administrative Support
  • Disability Awareness
  • Special Needs Programming
  • Senior Activities Planning

Certification

  • Licensed [Security Guard]
  • CPR/AED/ FIRST-Aid Certification

Timeline

Bottle Server
Uptown Lounge
02.2024 - 04.2024
Activities Coordinator
Renoxx Caregivers
05.2023 - Current
General Clerk
Novitex
04.2023 - 05.2024
Security Officer
Allied Universal Security Services
02.2023 - 02.2024
Fingerprint Technician
Renoxx ID Solutions
09.2021 - Current
Lead Quality Control Inspector
MAP of Easton
10.2020 - 08.2021
Quality Supervisor
FedEx
09.2019 - 11.2020
Virtual Receptionist
Hollywood Casino
05.2018 - 07.2019
Receptionist Assistant
Fitzgerald's Casino
09.2017 - 03.2018
Hostess
Resorts Casino
02.2016 - 09.2017
Facilities Technician
Clarksdale Municipal School District
04.2011 - 02.2016
File Clerk
The Smile Center
12.2010 - 03.2011
Caregiver
Clarksdale Nursing Center
04.2006 - 11.2010
Clarksdale High School
High School Diploma
Felicia GardnerActivity Coordinator