Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Felicia Gardner

Felicia Gardner

District Heights,MD

Summary

Patient leader promoting developed skills in customer service and issue resolution. Enthusiastic yet disciplined house manager well-versed in scheduling and customer service for organization.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Residential Services House Manager/Activities Coordinator

Renoxx Caregivers LLC
Lanham, MD
11.2023 - Current
  • Organized and maintained household inventory records, including supplies and equipment.

  • Monitored service provider performance to ensure quality of services delivered.
  • Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.

Fingerprint Technician

Renoxx ID Solutions
Lanham, MD
09.2022 - Current
  • Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
  • Checked crime scene records, including films, evidence bags and boxes, to verify evidence and file items in appropriate locations and in accordance with established procedures.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Bottle Server

Uptown Lounge
District Heights, MD
01.2024 - 03.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
  • Checked identification cards of all guests who appeared under the age of 30.

Security Officer

Allied Universal Security Services
Baltimore, MD
02.2023 - 03.2024
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

General Clerk

Novitex
District Heights, MD
04.2023 - 01.2024
  • Copied, scanned and filed documents to maintain office records.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Improved data accuracy by diligently maintaining records and updating information in databases.

Lead Quality Control Inspector

MAP of Easton
Clarksdale, MS
10.2020 - 12.2022
  • Assessed materials, parts and products for conformance with qualitycontrol requirements and production specifications
  • Trained new employees by explaining company procedures, job duties andperformance expectations
  • Inspected and repaired products to meet project expectations
  • Consulted with engineers to resolve quality, production and efficiencyproblems.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.

Quality Supervisor

FedEx
Memphis, TN
09.2019 - 11.2020
  • Resolved customer complaints and refined policies to meet changing needs
  • Provided ongoing training to address staff needs
  • Investigated and determined the cause of faulty work.
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Scheduled priorities, equipment, workstations and staff members to meet goals on time.
  • Conducted weekly meetings to help consistency in teamwork.

Virtual Receptionist

Hollywood Casino
Robersonville, MS
05.2018 - 11.2019
  • Cultivated rapport with callers, expressed empathy and patience with angry or worried callers and calmly and efficiently arranged for resolution of expressed issue
  • Processed orders for client business by recording caller needs, answering questions, confirming orders, receiving and processing payment and sending follow up communication as appropriate
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.

Receptionist Assistant

Fitzgerald's Casino
Robinsonville, MS
09.2017 - 03.2018
  • Communicated with customers to take drink orders accurately.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
  • Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
  • Received payment by cash or credit card and return change when necessary.
  • Cleaned bar area including wiping surfaces, disposing trash.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Cocktail Server

Fitzgerald's Casino
Robinsonville, MS
01.2015 - 09.2017
  • Welcomed guests with personable attitude and created a world class experience for guests and patrons
  • Addressed concerns or complaints quickly to improve service
  • Advised management of issues and trained staff on conflict resolution processes
  • Completed opening and closing checklists to facilitate smooth restaurant operations
  • Worked with vendors and management teams to conduct and maintain inventory and other operational norms.

Facilities Technician

Clarksdale Municipal School District
Clarksdale, MS
04.2011 - 02.2016
  • Provided excellent cleaning services to the schools and offices through out the Clarksdale Municipal School District
  • Reviewed and verify inventory, shipments, and deliveries

  • Inspected buildings and grounds to identify any safety hazards or needed repairs.
  • Installed new lighting fixtures, replaced ballasts and bulbs as needed.
  • Conducted regular inspections of building interiors for cleanliness and orderliness.

File Clerk

The Smile Center
Clarksdale, MS
12.2010 - 03.2011
  • Reviewed files to check for complete and accurate information
  • Scanned and filed forms, reports, correspondence and receipts
  • Retrieved requested files and delivered to appropriate personnel
  • Transferred and requested records to and from other offices
  • Pulled files for staff, management and third-party requests
  • Contacted staff and customers to retrieve files
  • Maintained inventory of file room supplies such as paper products,stamps, folders and labels
  • Maintained employee files, observing strict data confidentiality procedures.

Caregiver

Clarksdale Nursing Center
Clarksdale, MS
04.2006 - 11.2010
  • Supported bathing, dressing and personal care needs.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living need to maintain self-esteem and general wellness.

Education

High School Diploma -

Clarksdale High School
Clarksdale, MS
05.2000

Skills

  • Activities scheduling
  • Activity Supervision
  • Employee Scheduling
  • Housekeeping
  • Childcare experience
  • Appointment Scheduling
  • Call handling
  • Front Desk Operations
  • Order Management
  • ID Verification

Certification

  • Licensed Security Guard
  • Certified CPE / AED /First-Aid
  • Licensed CMT

Timeline

Bottle Server

Uptown Lounge
01.2024 - 03.2024

Residential Services House Manager/Activities Coordinator

Renoxx Caregivers LLC
11.2023 - Current

General Clerk

Novitex
04.2023 - 01.2024

Security Officer

Allied Universal Security Services
02.2023 - 03.2024

Fingerprint Technician

Renoxx ID Solutions
09.2022 - Current

Lead Quality Control Inspector

MAP of Easton
10.2020 - 12.2022

Quality Supervisor

FedEx
09.2019 - 11.2020

Virtual Receptionist

Hollywood Casino
05.2018 - 11.2019

Receptionist Assistant

Fitzgerald's Casino
09.2017 - 03.2018

Cocktail Server

Fitzgerald's Casino
01.2015 - 09.2017

Facilities Technician

Clarksdale Municipal School District
04.2011 - 02.2016

File Clerk

The Smile Center
12.2010 - 03.2011

Caregiver

Clarksdale Nursing Center
04.2006 - 11.2010

High School Diploma -

Clarksdale High School

Similar Profiles

CREATE PROFILE
Felicia Gardner