Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Gardner

Mora,MN

Summary

Minnesota State bartenders license.

Yearly safe serve certificates for liquor and thc.

I am very hospitable with customers

I can bring something new to this city.

I enjoy, and take pride in what I do, and would love to expand into a new and lucrative venture.

Overview

20
20
years of professional experience

Work History

Bar and Restaurant Manager

Victory Lanes Bowling Alley
10.2015 - Current
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Meet with vendors, and distributers
  • Ordering of liquor, wine, beer, food, restaurant supplies, and thc drinks.
  • Hire, train, and schedule customer service staff of bartenders, waitresses, cooks, and bowling attendends.
  • Product placement and organization for popularity, and sales push.
  • Responsible for determining product pricing to ensure the success of this establishment.
  • Planning of successful marketing, and events.
  • Event organization, and execution of wine tastings, bingo, meat raffles, birthdays, weddings, benefits, fundraisers, and more
  • Inventory of all products.
  • Creating and organizing our current menu, and new menu items based on popularity.
  • Delegate tasks, and responsibilities to team members in order to maximize productivity.
  • Implemented a cost saving system to reduce overhead.
  • Manage a team of 8 plus employees to ensure efficient operations, and customer service.
  • Responsible for writing checks to our vendors and distributers, and keeping and turning in all invoices.
  • Responsible for bank deposits, daily reports, and auditing of all pull tabs and pull tab sales.

Bartender Shift Manager

Station 65 Sports Bar
01.2011 - 02.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Banquet Bartender Manager

Fish Lake Resort and Event Center
02.2005 - 01.2011
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
  • Set and reset tables to support serving staff.
  • Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
  • Poured and prepared mixed drinks for over 500 customers daily.
  • Efficiently waited on multiple customers at bar, restaurant, and event center.
  • Great guests in a timely and professional manner.
  • Ordering of wedding food, and linens.
  • Coordinate with wedding party on guests, food, linens, set up, and execution of weddings.
  • Scheduling events, fundraisers, banquets, mystery dinners, and parties.
  • Showing the venue to potential customers
  • Reservations of camping and camp site organization.
  • Ordering of bar and restaurant supplies.
  • Hiring and training of event waitresses, bartenders, and servers.

Education

Mora High School
Mora, MN
2005

Skills

    Extreme multitasking

    Aloha POS trained

    Harbor Touch POS trained

    Proficient knowledge of most POS systems

    Successful event planning

    Positive attitude

    Punctuality

    Clear and effective communication skills

    Highly reliable

    Engaging personality

    Ability to sell a variety of products to customers

    Adapted to high volumes

    Fast learner

    Ability to see what can make things better for everyone involved

    Ability to lift, bend, squat, and reach

    Vast knowledge of liquor, beer, and wines

    Vast knowledge of cannabis products such as flower, terpines, edibles, topicals, tinctures, seeds, plant variations, strains, and growth of hydroponics, and soil systems

Timeline

Bar and Restaurant Manager

Victory Lanes Bowling Alley
10.2015 - Current

Bartender Shift Manager

Station 65 Sports Bar
01.2011 - 02.2015

Banquet Bartender Manager

Fish Lake Resort and Event Center
02.2005 - 01.2011

Mora High School

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Felicia Gardner